Experience

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  Navitas english amep & see

  Aug 2011 - Jun 2019

  Navitas English is one of the largest and most respected of Australia’s quality English language providers, offering English language tuition and teacher training to domestic and international students, and settlement services to migrants and refugees to Australia. The SEE (Skills for Education and Employment) program provides eligible clients with up to 800 hours of training in preparation for employment or further education.KEY RESPONSIBILITIES- Liaised with college staff to ensure the timely flow of information and reporting, as well as monitored -and followed up on client absences in order to maximise client outcomes and retention- Assisted with audits, including preparation of relevant documentation, and ensuring that all client records were accurately maintained and securely stored according to Navitas- Conducted effective client orientation, information and exit sessions, including coordinating client childcare needs for both onsite and mainstream childcare- Provided regular program information, updates and reports to the Operations Manager, as well as relevant program information to college staff and clients- Monitored and managed the reporting documentation related to course delivery, and maintained accurate manual and computerised records and systems - Established ongoing and rigorous contract compliance by checking attendance rolls for accuracy and completion- Ensured the timely organisation and validity of data regarding client participation to be entered into databases- Worked with administration and customer service teams to ensure accurate and timely reporting- Contributed to the review and update of policy and procedure documents Show less KEY RESPONSIBILITIES- Supervised and coordinated activities of staff, including monitored accuracy of data entry across all colleges daily, ensuring compliance with SEE contract requirements- Ensured all administration and documentation requirements were initiated and completed in a professional and timely manner and met contract requirements- Communicated and liaised with Navitas English staff and Consortium partners in regards to updated information and SEE Online issues- Liaised and collaborated with “Ozsoft” representatives when reports on VETtrak need to be created or modified- Produced graphs in Excel to display SEE KPIs of Government requirements and ran KPI report monthly- Maintained the integrity and security of the paper based records of the Training Services Division- Attended SEE College Team Leaders and Consortium meetings and provided systems support- Assisted SEE admin staff, team leaders with routine administrative support and procedures- Processed SEE Claims on SEE Online and created purchase order for consortium partners- Forwarded outstanding issue spreadsheet to Department of industries.KEY ACHIEVEMENTS- Provided training and support to new employees ensuring understanding of contractual requirements- I was asked to perform audits for each site whilst acting in this role Show less

  • Program Administrator

    Dec 2014 - Jun 2019

  • Educational Assistant

    Jul 2013 - Jan 2015

  • Acting SEE Systems Officer

    Feb 2014 - Mar 2014

  • Acting SEE Systems Officer

    Sept 2013 - Oct 2013

  • Administrative Assistant

    Oct 2011 - Jul 2013

  • LLNP Administrative Assistant

    Sept 2011 - Jun 2013

  • Acting SEE Systems Officer

    Feb 2013 - Feb 2013

  • bilingual support

    Aug 2011 - Oct 2011
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  Family restaurant

  Jun 2017 - Jun 2019

  Produce and restaurant manager

  This was my partner’s business in which I began contributing to in a management capacity. My involvement as manager encompassed overseeing the day-to-day running of the store, and managing the full team through exceptional organisational and communication skills and a positive attitude.KEY RESPONSIBILITIES- Created a safe and inclusive work environment by ensuring that all Work Place Health and Safety (WHS) policies where adhered to and that staff members where aware of these guidelines- Generated the weekly schedule, including rostering and staff management, and managed accumulative hours according to the financial needs of the business- Carried out all facets of the recruitment process, including interviewing and hiring, training team members and monitoring their performance- Oversaw a well-organised and cost-effective business operation considering profitability, human resources, and marketing- Looked after stock management and inventory, including ordering stock/produces and completing stocktakes on time- Monitored various platforms such as UberEats and Menulog on a daily basis - Completed all required paperwork and documentation - Liaised with suppliers to negotiate cost effective deals Show less

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  Tafe nsw

  Jun 2019 - Feb 2022

  Amep | see customer service officer

  TAFE NSW offers the best of campus-based delivered courses, as well as flexible online and work-based learning to over 500,000 students annually. My role is to provide high-quality customer service and support to eligible migrants and humanitarian entrants to help them to learn foundation English and settlement skills so as to enable them to participate socially and economically in Australian society. The Education Administration Support role is responsible for supporting a Head Teacher, and their delivery team, with all administrative activities essential to the effective delivery of teaching and learning on a day-to-day basis.KEY RESPONSIBILITIES- Respond to client enquiries via telephone, email and face-to-face, on matters related to the AMEP/SEE programs such as enquiries pertaining to client eligibility and participation requirementsSupport the Head Teacher to collaborate with the Planning and Implementation Coordinators to ensure that day-to-day operational activities meet overall Skills Team plans, expectations and deadlines- Work alongside stakeholder teams to manage directly related incidents, coordinate responses to information requests, and support the faculty’s involvement in local events- Collaborate with TAFE Services Coordinators and local corporate services to support the Skills Team with the day-to-day teaching and learning operations- Upkeep data entry, processing and database maintenance tasks - Coordinate and schedule initial interviews and assessments for AMEP/SEE clients- Register and process client referrals - Build and maintain relationships with stakeholders to ensure that service delivery and customer support meet expectations- Work with the Line Manager to develop and review meaningful performance management and development plans- Act as the Office Coordinator, managing resources and fixing equipment or organising maintenance- Appropriately refer AMEP clients to other programs and support services where required Show less