Tay Ogundimu

Experience

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  GA Foods

  Oct 2011 - Jun 2018

  Quality System Technician

  • Work in Accordance with food safety standard ISO 2200:2005 and food safety hazard. Follow the SOP, GMP, HACCP. • Conduct test to determine the quality of raw material, bulk intermediate, stability sample test and finish product.• Monitor testing procedures to ensure that all tests are performed according to established items specifications, standard test methods and protocols.• Maintain operating process controls for key performance indicating (KPIs) areas of the plant to include monitoring and verification activities.• Assess viability of perspective new products, ingredients and packaging via the performance of product sampling and testing protocols.• Label reviews for proper ingredient, allergen and nutrition facts declaration, legibility. Show less

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  MONIN

  Jul 2018 - Apr 2022

  • Install software update and perform repairs on hardware devices.• Diagnosed and replaced bad hardware components, disk wipe, re-imaged computers and remove virus, spyware, and malware in systems.• Performing maintenance duties on workstations such as clearing space on hard drives or troubleshooting performance issues.• Troubleshooting hardware issues. Monitors, Desktop, printers, scanners.• Set up employee operating systems, and appropriate software.• Processing and reviewing open tickets and documenting resolutions.• Provide remote support for end-user software and hardware, network, VPN connectivity, Internet, and communicates solutions to end-users effectively.• Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles. Show less • Receives and tests incoming raw materials to include flavors, bulk sugar, and packaging. • Conducts start-up checks of the production line and continues monitoring quality throughout production run.• Test finished products for quality and adjust batches if necessary. • Responsible for laboratory record keeping and documentations.• Performs microbiological testing of finished goods and raw materials. • Conduct ATP testing of environment and food contact equipment. • Understands and follows all applicable GMP’s, GLP’s, and SOP’s.. • Communicates effectively with all depts to support quality and food safety at all times.• Ensuring food safety and notifying production, quality management of food safety risks Show less

  • Help Desk Technician

    Sept 2021 - Apr 2022

  • Quality Lab Technician

    Jul 2018 - Aug 2021
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  MI Metals, Inc.

  Aug 2022 - May 2024

  Technical Support Specialist

  • Provided IT technical support via phone, in person and virtual technical assistance for end user’s Window based applications, laptops including troubleshooting, diagnosing software, hardware and network devices at 91% customer satisfaction.• Physically Sets up, and assists in the configuration of computers, desktop hardware, software and peripherals, both onsite and remotely.• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, spam phishing e-mail remediation, website errors, Internet, VPN, Audio and local-area network access problem, shared drive, local disk drive to a 43% reduction in escalation cases.• Manage Active Directory (Add users, account reset, password reset, and permissions).• Maintain users account on Microsoft office 365, and office product app.• Track open ticket and document resolution using a ticketing system.• Maintain excellent communication with end users and members of the IT department.• RMA/Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.• Maintain and secure password Show less

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  Qualifacts

  Sept 2024 - now

  Desktop Support Technician

  • Provides responsive assistance to staff on the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software• GoTo Meeting and Audio/Visual setup for company meetings• Trains and orients staff on use of hardware and software• Maintain system images to perform initial system setup and configuration and recommends and / or performs upgrades on systems to ensure longevity and performance• Handle businesses requests for hardware and software solutions, to include functional needs assessment for purchase specifications, approval obtainment, order placement and solution installation Show less