William Greene

Experience

• 

  Visio

  Jun 1999 - Jan 2000

  Localisation Engineer (Build & content Engineer)
• 

  Microsoft

  Jan 2000 - Jun 2002

  Software Development Engineer (Build Engineer for Microsoft Visio Products)

  Build Engineer for the Microsoft Visio Product Line. This involved creating and Bug fixing Windows Installer builds of the various Visio flavours of Product for a total of 16 Languages thought the complete project cycle.

• 

  Microsoft

  May 2003 - Apr 2004

  Software Development Engineer (Microsoft Visio Web Products)

  Lead Engineer in the Microsoft Visio Web Products group. My role involved creating of Localised Software for Deployment through downloads from the Microsoft Web site. Development on a Pilot Language and then create a Build Process to allow External vendors carry out the remaining 17 Languages at their site

• 

  Lionbridge

  May 2004 - Oct 2021

  Manager of Helpdesk(L1) and Platform Integration & Technical Support( Application L2) Team in Lionbridge Manager of Platform Integration & Technical Support Team(Application L2 Team) in Lionbridge Lead & Managed Translation Workspace L2 and L3 Technical Support

  • Senior Manager, Technical Support

    Mar 2017 - Oct 2021

  • Manager, Technical Support

    Dec 2014 - Mar 2017

  • Senior Deployment & Support Engineer

    May 2008 - Dec 2014

  • Senior Software Engineer (SME)

    May 2004 - Apr 2008
• 

  Nuance Communications

  Oct 2021 - Aug 2023

  Manager, Technical Product Support

  Create and Build Product Support Team to provide 24/7 SME support

• 

  Microsoft

  Aug 2023 - now

  Senior Service Engineering Manager