William Greene

William Greene

Localisation Engineer (Build & content Engineer)

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  • Timeline

  • About me

    Senior Manager, Healthcare Technical Support

  • Education

    • National University of Ireland, Maynooth

      1998 - 1999
      H.DIP Applied Physics Computer Science and Physics

      Activities and Societies: NUIM Golf Society

    • National University of Ireland, Maynooth

      1996 - 1998
      Bachelor of Science (B.S.) Mathematical Physics, Experimental Physics ,Mathematics

      Activities and Societies: N.U.I.M Golf Society

  • Experience

    • Visio

      Jun 1999 - Jan 2000
      Localisation Engineer (Build & content Engineer)
    • Microsoft

      Jan 2000 - Jun 2002
      Software Development Engineer (Build Engineer for Microsoft Visio Products)

      Build Engineer for the Microsoft Visio Product Line. This involved creating and Bug fixing Windows Installer builds of the various Visio flavours of Product for a total of 16 Languages thought the complete project cycle.

    • Microsoft

      May 2003 - Apr 2004
      Software Development Engineer (Microsoft Visio Web Products)

      Lead Engineer in the Microsoft Visio Web Products group. My role involved creating of Localised Software for Deployment through downloads from the Microsoft Web site. Development on a Pilot Language and then create a Build Process to allow External vendors carry out the remaining 17 Languages at their site

    • Lionbridge

      May 2004 - Oct 2021

      Manager of Helpdesk(L1) and Platform Integration & Technical Support( Application L2) Team in Lionbridge Manager of Platform Integration & Technical Support Team(Application L2 Team) in Lionbridge Lead & Managed Translation Workspace L2 and L3 Technical Support

      • Senior Manager, Technical Support

        Mar 2017 - Oct 2021
      • Manager, Technical Support

        Dec 2014 - Mar 2017
      • Senior Deployment & Support Engineer

        May 2008 - Dec 2014
      • Senior Software Engineer (SME)

        May 2004 - Apr 2008
    • Nuance Communications

      Oct 2021 - Aug 2023
      Manager, Technical Product Support

      Create and Build Product Support Team to provide 24/7 SME support

    • Microsoft

      Aug 2023 - now
      Senior Service Engineering Manager
  • Licenses & Certifications