Shaun Harker

Experience

• 

  Tesco

  Sept 2014 - Dec 2021

  I managed various teams of 20-40 customer assistants and shift leaders in and around Edinburgh convenience stores. I was responsible for all retail operations and people management reporting directly to the Area Manager.I had consent review and analyse of business reports action plan and meet our company’s business strategy. During this time I exceed the stores KPIs and improved L4L. Along with this, I have completed a remote dual site role leading the store teams in multiple locations showing my skills in planning, communication and coaching through the different teams. Show less Working in the busiest city centre store within Scotland. I was accountable for all aspects of the store in the absence of my store manager to provide a safe and legal environment for both my customer and colleagues. I led the management team daily in the planning and preparation in our activity plan to meet and exceed our targets and objectives. Being responsible for more than 80 colleagues, I had to tailored my leadership skills ensuring they had the ability to serve our customers a little better everyday. Role modelling our values I created a great atmosphere to work and shop in.Main Duties Included:- Point of contact for colleagues training, performance reviews, holidays and business related questions - Scheduling of colleague and management rotas- Deep analysis of business reports to meet and exceed company KPIs- Reviewing and cascading business information to relevant teams- Creating a network with other local stores to share resourcesDuring my time i started my development into the larger role of Store Manager WL2 Show less Joining as part of my team management program placement I was responsible for the nightly reset of the Wines & Sprites, Health & Beauty and Frozen Foods department within a busy superstore.I ensured all of my thousands of customers weekly could always get what they wanted by leading the training and development of my colleagues so that service was of the upmost importance. I led an improvement of product avaliablity and standards across the multiple departments while facing the challenges Christmas brings within retail. I focused on how I planned and managed my time between the three different areas of the store to in improve these KPIs while receiving positve feedback from my manager, peers and colleagues. The result was a successfully sign off as Team Manager. Show less

  • Express Store Manager

    Oct 2020 - Dec 2021

  • Metro Team Manager

    Jan 2020 - Oct 2020

  • Express Deputy Manager

    Feb 2019 - Jan 2020

  • Nightshift Team Manager

    Oct 2018 - Feb 2019

  • Shift Leader

    Jun 2017 - Oct 2018

  • Customer Assistant

    Sept 2014 - Jun 2017
• 

  The food WAREHOUSE

  Dec 2021 - Oct 2023

  Store Manager

  I successfully managed a high-turnover store, overseeing a complex delivered sales operation spanning Glenrothes and surrounding areas. Reporting directly to my Area Manager, I led a diverse team including deputy managers, team leaders, and colleagues in implementing strategic initiatives and driving large-scale changes. With a focus on delivering exceptional value and availability both in-store and through our doorstep services. I ensured that the store consistently achieved, enhancing customer satisfaction and loyalty.My commitment to coaching and developing colleagues enabled them to excel in their roles, with many becoming store ambassadors capable of supporting neighboring areas. This dedication to excellence resulted in my store being recognized as a store of excellence within the company.Additionally, I served as the Delivered Sales Support Manager, collaborating with my Area Manager to provide guidance and support to nine stores across Fife, Perth, and Clackmannanshire with delivered sales propositions. In this capacity, I managed the area's vehicle fleet to meet customer demand and assisted Store Managers in addressing performance issues and implementing targeted action plans to address skill gaps Show less

• 

  Iceland Foods

  Oct 2023 - now

  In my role , I support over 70 stores across Scotland deliver annual sales turnover of over £130M in digitalsales. I am the digital business partner to the Regional Head of Store, collaborating closely with Area Managers to enhance performance, optimize costs, and deliver strategic operational KPI.With a strong focus on both digital innovation and customer-centric solutions, I work to streamline processes, improve efficiencies, and drive profitability across the region. My ability to balance big-picture strategy with hands-on operational management ensures sustainable growth and exceptional outcomes for both the business and its customers. Show less I led a large team at Iceland's Edinburgh Fulfilment Centre, with full operational control and responsibility for the centre's profit and loss and internal performance. My role involved:- Overseeing daily operations to ensure efficient and timely order fulfilment.- Managing budgetary and financial aspects to maximize profitability.- Monitoring and analyzing KPIs to drive continuous improvement.- Implementing and enforcing policies and procedures to maintain high standards of service.- Leading and developing a diverse team, fostering a culture of collaboration and excellence.- Ensuring compliance with health and safety regulations.- Collaborating with other departments to optimize store processes and simplifion Show less I was seconded as one of seven Area Managers overseeing Iceland and The Food Warehouse stores throughout Scotland reporting directly to the Regional Head. Leading a dedicated team of 300+ colleagues and 12 Store Managers across the Greater Glasgow area. My Role Included:- Ensuring operational efficiency and high performance across multiple locations - Implementing strategic initiatives to drive sales and enhance customer satisfaction.- Supporting Store Managers in achieving their targets and maintaining compliance with company policies.- Fostering a collaborative and motivated culture within the area.Participating in the Iceland Internal Stepping Up Program of 2023/24, demonstrating commitment to personal and professional development while driving operational excellence and team performance in a fast-paced retail environment. Show less

  • Digital & Customer Operations Manager

    Oct 2024 - now

  • Fulfilment Store Manager

    Feb 2024 - Oct 2024

  • Area Manager

    Oct 2023 - Feb 2024