Stefan Cauchi

Experience

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  The Westin Dragonara Resort

  Jan 2003 - Jan 2014

  Barman/Waiter Part-time

  • Display positive service and teamwork by communicating courteously with clients and employees.• Serves drinks in accordance with Company standards.• Keeps the Bar Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies to achieve the overall objectives of this position.• At all times projects a favorable image of the Company to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor. Show less

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  Page One Ltd

  Jan 2005 - Jan 2006

  Junior Web Developer

  • Meeting clients or account managers to discuss the business objectives and requirements of the job• Interpreting the client's business needs and developing a concept to suit their purpose• Estimating the time required to complete the work and providing quotes for clients• Developing design briefs by gathering information and data through research• Thinking creatively to produce new ideas and concepts• Using innovation to redefine a design brief within the constraints of cost and time• Presenting finalised ideas and concepts to clients or account managers• Working with a wide range of media, including photography and computer-aided design (CAD)• Proofreading to produce accurate and high-quality work• Contributing ideas and design artwork to the overall brief• Demonstrating illustrative skills with rough sketches• Working on layouts and artworking pages ready for print• Keeping abreast of emerging technologies in new media, particularly design programs such as InDesign, , FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Dreamweaver and Flash• Developing interactive design• Commissioning illustrators and photographers• Working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists Show less

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  Far-Fetched Media Ltd

  Jan 2007 - Jan 2009

  Presentation Officer

  • Ensure and monitoring the broadcast continuity based on the grid and final log order• Maintain good working relationship with internal and external party • Understands the audio and video technique• Familiar with broadcasting equipment (system named PlayBox)• Having good analytical thinking, problem solving, attention to detail and communication skill

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  JB ELECTRONICS LTD

  Jan 2009 - Jan 2010

  Technical Support

  • Attend to, diagnose, and repair cameras/parking gates faults that may arise on commercial fire and security systems in Malta International Airport.• Install, configure and maintain application and systems software and hardware (where necessary)• Perform client site evaluations to provide listings of equipment necessary for new installations or extensions to existing systems. This will include correct and complete filling of relevant Company forms and the provision of site sketches to indicate site placement.• This also includes the testing of or/and participating in new product development programs or systems acquired by the Company prior to placement on the Market.• Hand over any system to the client upon commissioning of the installation, by ensuring that client has understood the user operation of the system, obtaining client’s endorsement on the completely and correctly filled in Job Report. Show less

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  Vodafone Malta

  Jan 2011 - Jan 2015

  Call Center Representative

  • Handle customers’ requests, enquires and complaints:• Handle all requests received both by customers and internally, according to company policy, service levels and to the satisfaction of the customer • Handle and process inbound calls within a set target frame • Attend required training and participate in team meetings • Handle queries regarding all data and data related products and services offered by the company• Handle assigned tasks and projects:• Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts• Promote offers and services to customers through suggestive selling:• Up sell and cross sell the company’s products & services • Keep up to date with all products and services• Directory and Information Service:• Provide professional and courteous service to directory and information service enquires • Deliver information requested within set target Show less

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  Vodafone Malta

  Apr 2015 - Dec 2020

  • Responsible for the Network Operations Centre (NOC) environment• Ensure that the required proactive and reactive actions are carried out with the intention of maximising service availability through the Vodafone Malta service catalogue• Follow day-to-day operating procedures. As certain that all technical and quality standards are met• Monitoring all relevant systems, services, platforms and infrastructure within the company• Providing 1st Line and 2nd Line Support• Support bandwitdh clients on related problems and requests• Communicate with vendors, suppliers and enterprise customers• Responsible for network monitoring, analyse problems, perform troubleshooting in a 24/7 operation to ensure a smooth running of the network and services • Responsible to report and escalate alarms, equipment outage to engineers• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact• Support multiple teams in 24 x 7 operational environments• Responsible to support bandwidth clients on related problems and requests Show less

  • Service Operations Center Shift Lead

    May 2019 - Dec 2020

  • Network Operations Center Technician

    Apr 2015 - May 2019
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  Melita Ltd.

  Jan 2021 - Nov 2022

  • Liaise across teams on new functionalities, upgrades and future roadmaps;• Participate in the design, implementation and testing of new processes and functionalities;• Plan and perform maintenance and changes as may be required;• Maintain updated documentation in relation to processes and functionalities with regards to the CRM and the billing systems;• Identify situations which require maximum care in development on mission critical systems;• Determine cause of major application system failures that disrupts business activities;• Make quick, high quality decisions on complex issues;• Develop in a maintainable and scalable manner whilst meeting predefined deadlines. Show less

  • Senior IT Billing & CRM Developer

    Nov 2021 - Nov 2022

  • CRM Specialist

    Jan 2021 - Nov 2021
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  Tain

  Nov 2022 - now

  Network Operations Center Engineer

  – Proactive monitoring of all production networks, servers, applications and services– Provide timely response to all incidents, outages and performance alerts– Categorize issues for escalation to appropriate technical/operational teams– Perform basic troubleshooting and operational tasks such as deployment of patches and script execution– Single-Point-of-Contact for all communication in relation to production issues– Manage, maintain and improve ticketing system and surrounding processes– Notify customer and third-party service providers of issues, outages and remediation status Show less