Chantel Fernandez

Experience

• 

  FNB

  Jan 1996 - May 2002

  Client Liason officer

  At Fnb when I started I was a data capturer and I opened and closed cheque and savings accounts. I also was responsible to ensure that all signature mandates were up to date. I was also responsible to clear and balance the suspense account on a daily basis. I then moved to the Ledgers department and dealt with client queries, authorising of payments, etc

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  Nedbank

  Jun 2002 - now

  I manage a team of six staff members who deal with attorney portfolios dealing with Credit Card accounts handed over for legal action. I also ensure that the attorneys are working within the agreed SLA. I prepare the attorney payment schedules for payment of the attorneys legal fees. I also deal with client complaints and Ombudsman queries. In the last 18 months I also shadowed my Senior Manager and attended court for the Matters that became defended and attended council with the advocate. I also learnt a great deal and obtained knowledge on the National Credit Act and assisted my Senior Manager with her duties in order for me to learn and gain the necessary knowledge Show less When I first started at Nedbank I was responsible for attorney porfolios and dealt with the Americna Express accounts. I had to ensure that the attorneys were collecting on the outstanding debt as well as proceeding with legal action where there was no payment being made. I dealt with client queries and complaints. I later moved ot our Specialised Services department and I dealt with the Credit Card Deceased accounts and I had to ensure that all documents were received in order for to claim for the insurance or from the deceased clients estate. I also was responsible to ensure that all credit balances were paid to the deceased clients estate. I left that department when I got the Team Leader position at Nedbank Card Recoveries where I am presently Show less

  • CLIENT LIASON ADMINISTRATOR

    Apr 2015 - now

  • Team Leader

    Aug 2008 - Mar 2015

  • Outsoruce Recoveries Officer

    Jun 2002 - Jul 2008
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  FIRST NATIONAL BANK

  Apr 2006 - Jul 2006

  CALL AGENT

  Work Description and key responsibilities: Inbound Call Centre - Call clients to negotiate payment arrangements on credit cards in arrears. Ensure targets are met and exceeded Applying set-off to accounts where no payments are being made Also worked in the inbound call centre assisting clients calling in for payment arrangements on credit card accounts and queries relating to credit cards.Key skills and competencies: Negotiation Skills, Telephone etiquette, Verbal communication, Self-confidence, Computer literacy, Self-Motivated, Driven to exceed targets, Able to work under pressure Show less