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Justyna Mnichowska

Justyna Mnichowska

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location of Justyna MnichowskaCracow, Małopolskie, Poland

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  • Timeline

  • About me

    High Touch Operations Manager, EMEA HTOM Council Co-Lead at Cisco

  • Education

    • TU‐Clausthal

      2011 - 2013
      Dipl.-Ing Maschinenbau/Mechatronik

      fatigue, tribology, the theory of vibrations and acoustics

    • AGH University of Science and Technology

      2014 - 2016
      Postgraduate education Computer graphics

      CorelDRAWSoftimageOpenGL

    • AGH University of Science and Technology

      2011 - 2013
      Master of Science (M.Sc.) Mechanical Engineering

      fatigue, tribology, the theory of vibrations and acoustics

    • AGH University of Science and Technology

      2007 - 2011
      Bachelor of Science (B.S.) Mechanical Engineering

  • Experience

    • Cisco

      Jan 2016 - Jul 2020

      - Coordinate technical support across teams and customer needs in critical post-sales escalations;- Act as Theatre Liaison for operational issues in Central and Switzerland;- Prepare and present QBR and reports; analyze trends and up-sales opportunities;- Create and deliver trainings based on identified needs (e.g., partner education sessions; best-practices of escalation). - Act as Regional Lead for the Central region;- Support customers from German speaking countries;- Manage escalations according to customer/partner needs;- Deliver partner/customer education trainings;- Conduct regular meetings with customers/partners to manage stakeholders’ expectations and ensure customer satisfaction.

      • Escalation Manager

        Jan 2019 - Jul 2020

      • Escalation Specialist | Regional Lead

        Jan 2016 - Dec 2018

  • Licenses & Certifications

    • Change Management Foundation

      APMG International
      View certificate certificate

    • Kleines Deutsches Sprachdiplom (level C2)

      Ludwig-Maximilians-Universität in München

    • Certyfikat Advanced English

      University of Cambridge

    • PRINCE2® Foundation Certificate in Project Management

      PeopleCert
      Mar 2022

    • Lean Six Sigma Yellow Belt Certification

      Cisco

    • ITIL v4 Foundation

      AXELOS Global Best Practice
      Nov 2019