Talk to sales Try for Free
Justyna Mnichowska

Justyna mnichowska

bookmark on deepenrich
location of Justyna MnichowskaCracow, Małopolskie, Poland
Phone number of Justyna Mnichowska+91 xxxx xxxxx
Followers of Justyna Mnichowska413 followers

  • Timeline

    Current Company
    Jan 2016 - Jul 2020

    Escalation Manager

    Cisco
    Kraków, woj. małopolskie, Polska

  • About me

    High Touch Operations Manager, EMEA HTOM Council Co-Lead at Cisco

  • Education

    • Tu‐clausthal

      2011 - 2013
      Dipl.-ing maschinenbau/mechatronik

      fatigue, tribology, the theory of vibrations and acoustics

    • Agh university of science and technology

      2014 - 2016
      Postgraduate education computer graphics

      CorelDRAWSoftimageOpenGL

    • Agh university of science and technology

      2011 - 2013
      Master of science (m.sc.) mechanical engineering

      fatigue, tribology, the theory of vibrations and acoustics

    • Agh university of science and technology

      2007 - 2011
      Bachelor of science (b.s.) mechanical engineering

  • Experience

    • Cisco

      Jan 2016 - Jul 2020

      - Coordinate technical support across teams and customer needs in critical post-sales escalations;- Act as Theatre Liaison for operational issues in Central and Switzerland;- Prepare and present QBR and reports; analyze trends and up-sales opportunities;- Create and deliver trainings based on identified needs (e.g., partner education sessions; best-practices of escalation). - Act as Regional Lead for the Central region;- Support customers from German speaking countries;- Manage escalations according to customer/partner needs;- Deliver partner/customer education trainings;- Conduct regular meetings with customers/partners to manage stakeholders’ expectations and ensure customer satisfaction.

      • Escalation Manager

        Jan 2019 - Jul 2020

      • Escalation Specialist | Regional Lead

        Jan 2016 - Dec 2018

  • Licenses & Certifications

    • Change management foundation

      Apmg international
      View certificate certificate

    • Kleines deutsches sprachdiplom (level c2)

      Ludwig-maximilians-universität in münchen

    • Prince2® foundation certificate in project management

      Peoplecert
      Mar 2022

    • Certyfikat advanced english

      University of cambridge

    • Lean six sigma yellow belt certification

      Cisco

    • Itil v4 foundation

      Axelos global best practice
      Nov 2019