Maya Stoyanova

Experience

• 

  MGage, a Vivial Company

  Mar 2008 - Dec 2014

  Compliance Control/Quality Assurance Team Leader

  • Responsible in everyday operations including monitoring team’s performance and productivity in relation to campaigns delivery; identified areas of improvement and developed strategies for company’s growth • Managed and reviewed weekly report details; balanced multiple project in a timely manner• Worked closely with web development and design teams, defining required quality standards during product specification phase• Assisted clients with troubleshooting and solving issues on their campaigns; • Maintained managed and updated documents for the Compliance and QA company’s procedures• Participated in test case development, manual testing, and validation of company’s campaigns• Monitored and prioritized bugs, supplying feedback and information required to correct issues and problems, logged issued in Jira and Salesforce• Verified test plans and test cases with certification and compliance teams • Defined techniques for the measurement and monitoring of quality standards • Used linux commands and putty logs monitoring, experience in writing basic SQL queries to test application database Show less

• 

  Telesign

  May 2015 - now

  • Continual expertise and understanding of the compliance guidelines for A2P message delivery • Use case reviews and approvals following CTIA and U.S. cross-carrier regulations• Compliance operations documentation – internal and customer facing • Responsible for managing existing and new relations with carriers and SMS providers • Sender ID management – registration, procurement and troubleshooting • Short code submission and new campaigns launches • Managing audits and inquiries received by carrier partners• Work closely with Sales, Customer Success and Product Teams assisting customers with message deliveries, originators and message content registration and approvals• Traffic and troubleshoot delivery issues internally and with SMS providers Show less • Support of Compliance team on all technical SMS provider integrations and compliance operational responsibilities. • Assist client services team with dedicated short code customer feature and integration guidance.• Test and verify all newly launched short code programs function as expected. • Work cross-departmentally to follow-up and provide required updates around SMS programs.• Assist and engage with Operations, Development and Program Management teams on bugs and issues.• Work with program managers to create and update pertinent customer facing technical documentation.• Coordinate the integration of new SMS providers, troubleshooting issues as necessary.• Contribute to the creation of compliance monitoring tools, features and enhancements, making the short code launch process more efficient.TeleSign provides solutions to address the full spectrum of end user account security: registration, access, usage and recovery. TeleSign helps prevents registration fraud, stops account takeovers and securely authenticates end users via SMS, voice and mobile app. Show less

  • Senior Manager, Consumer Trust and Enablement, America

    Nov 2022 - now

  • Business Enablement Manager

    Apr 2017 - now

  • Technical Compliance Coordinator

    May 2015 - now