Moitraya Chatterjee

Experience

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  ESS DEE Aluminium

  Jun 2012 - Jul 2012

  Summer Intern

  - Summer Internship to learn and understand Mechanical processes in Steel processing industry - Vocational overview and learning obtained on hydraulic operation of cold rolling of Steel, Cold rolling mill, logic and use of Programmable Logic Controller at ESS DEE Aluminum - Submission of academic report for Graduate college summer project evaluation

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  Allenbury Gearworks

  Dec 2012 - Dec 2012

  Winter Intern

  - Winter internship to learn and understand Mechanical processes in Gear manufacturing industry- Vocational & Observational knowledge on Gear designing, application of CNC for gear making, Assembly of industrial gears- 2 stage, 3 stage & 4 stage reduction gear

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  Jindal (India)

  Jun 2013 - Jul 2013

  Summer Intern

  - Summer Internship to learn and understand Mechanical processes in Steel processing industry- Vocational overview and learning obtained on Processing of CRC steel, Galvanising of steel, Quality inspection of rolled and galvanized steel sheet- Submission of academic report for Graduate college summer project evaluation

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  Mahindra Group

  Aug 2014 - Jul 2021

  - Key contribution in pre-launch readiness (service operations) of e3w range: TREO, TREO Yaari and TREO Zor (Electric vehicles)- Responsibly carried out SAM study, repair engineering analysis, repair time documentation, special tools requirement analysis and development, electrical diagnostic validation & troubleshoot process development for TREO, TREO Yaari and TREO Zor before SOP- Documented user understandable technical manuals such as Vehicle repair manual (R&R process), diagnostic and troubleshoot manual and body repair manual for e3w range for release to field team to aid in repair and diagnostics operations- Conducted new product trials focused on mechanical & electrical component performance & failure analysis (max 20000 km) and their serviceability by dealer technicians. Resolved issues by highlighting to concerned CFT’s- Created user understandable videos on diagnostics for e-learning- Provided technical support to field service team on e3w concerns- Developed content for newly launched vehicles and existing vehicles basic and advanced training for dealer manpower on repair and diagnostics- Analyzed critical EV customer concerns related to battery pack service downtime at workshop to innovatively plan and develop (through supplier) an equipment which reduced TAT from 2 weeks to 2 days and is cost effective- Worked on Telematics based Diagnostic projects- Trained partners in UK, Japan and Philippines- Inventor award for patent filing عرض أقل - Manage dealership business and enhance profitability through service workshop operations in following territories - Pune, Kolhapur, Ahmednagar, Sholapur. Managed commercial segment business of 6 main dealers and 3 dealer branches with annual reporting of 50000 vehicles- Manage and enhance customer satisfaction on brand Mahindra, ensure 'first time right' service deliverable through service workshops, engage with customer to resolve concerns, provide consultations related to service & product and maintain good CSI and CaP score (customer satisfaction measuring index)- Established 100+ tertiary networks (directly assigned under me), called Mahindra Mitra Technicians. This improved customer service reach (scheduled service, running repairs) at even interior areas, spares business turnover and development of local technicians as M&M vehicle experts. Also, contributed in key channel expansions of M&M dealers at strategic locations- Implement, Audit and Improve Service Process Quality & Repair Quality at 9 dealerships. Create a sustainable process by analyzing and reviewing parameters to deliver 'First time right' customer experience, handholding dealer stakeholders, innovating and initiating customized strategy suited to region and customer segment (especially commercial segment)- Worked actively with regional sales team to make Ahmednagar dealer No 1 in Jeeto retail, retain market share among competitor and hold No 1 position for 2 consecutive years. Managed dealer service teams to ensure excellent service support and service turn-around time to customers- Managed 'Capability building' of 500+ dealer employees spanning 22+ dealers (in Maharashtra except Mumbai and Nashik belt). Implemented Night service facility, Express service facility and IOCL outlets to improve both service reach & business- Experienced in handling 'mobile service workshops' in various regions through assigned dealerships, analyzed and created potential locations for additional revenue عرض أقل - Joined as Graduate Engineer Trainee- Understanding of role deliverables and expectations of after sales market operations through hands on experience and practical presence at various territory like Pune, Western Maharashtra, Solapur, Ahmednagar, Aurangabad. Understanding of Primary/Secondary/Tertiary network, applicable market, implementation of OEM service strategy, Business development & Process knowledge- Manage dealer business development & profitability (personal range products) for dealers at Ahmednagar & Solapur, combined monthly inflow of 3000+ vehicles- Manage Spares business, Vehicle service retention, Warranty operations, New product launch readiness, Homologation and commissioning of new network- Handholding and capability building of dealership manpower on areas such as technical, process, repair, strategy implementation- Pune regional office pilot for new product launches. Best experience in handling two new launches in FY 17 - TUV 300 and KUV 100, ensuring end to end support to 22 dealerships under Pune AO for a 6 month period since vehicle launch- Pilot for Manpower training and Capability building for Regional office in FY 17- Youngest to lead Channel Partner to BLACK BELT (highest recognition) achievement in CRUSADE in FY 16- Execute AO and HO service strategy initiatives, organize dealer business meets, plan and organize area & zonal level Technical skill contest for dealers (part of National Level competition - Ustaadon ke Ustaad) عرض أقل

  • Deputy Manager, Service Engineering & Training (Electric Vehicles - AD)

    Oct 2018 - Jul 2021

  • Dy. Area Customer Care Manager

    Aug 2017 - Sept 2018

  • Assistant Area Customer Care Manager

    Aug 2014 - Aug 2017
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  Mercedes-Benz Research and Development India

  Aug 2021 - now

  Senior Engineer

  - Creation of Body in White Digital Repair Methods for Mercedes-Benz cars (MRA, MFA, MMA, EVA2 platforms)-I specialize in crafting clear, safe auto body repair methods with detailed visuals and comprehensive coverage. My approach aligns with industry standards, emphasizes accessibility, and integrates eco-friendly practices, ensuring quality and continual improvement.- I specialize in high-voltage systems, having completed advanced training in HV voltage systems and EQS diagnosis- Labour Time study- Actively exploring automation to streamline repair method documentation, aiming to enhance efficiency and quality in every project عرض أقل