Jesse Mainor

Experience

• 

  Madrid Videography

  Oct 2010 - Jun 2019

  Founder

  ● Filmed and edited professional quality highlight reels and practice videos on all media.

• 

  Urban Evolution

  Sept 2012 - Aug 2014

  Elite Coach (Sponsored Athlete)

  ● Coached children and adults to improve their balance, strength, and coordination through parkour.

• 

  Starbucks

  Aug 2013 - Jan 2016

  Barista Trainer

  ● Ensured customer satisfaction by providing a unique, personal experience while following company policies and regulations.

• 

  PanTerra Networks

  Jun 2014 - Aug 2014

  IT and Security Internship

  ● Researched and compiled information and presented white paper to the COO on disaster recovery and business continuity. Documents became company policy.

• 

  Black Tiger Labs

  Apr 2019 - Jun 2019

  Founder

  ● Coded and designed iOS games and applications to be published on the App store using Swift 5 on the Xcode platform.

• 

  Deloitte

  Jun 2019 - Jul 2023

  ● Act as main interface point between SOC Managers, Service Delivery Managers (SDM), Engineering Team, Threat Hunt Team, Threat Intel Team, SOAR Team, and SOC analysts.● Serve as escalation point for advanced security issues from L2 analysts.● Oversee all shift activities and ensure compliance with procedures.● Review and provide final sign-off for published playbooks.● Assign and prioritize tasks/tickets for the SOC Team.● Manage ticket queues and conduct audit reviews.● Provide guidance on process and procedures in the client monitoring environment.● Ensure service level agreement (SLA) requirements and quality standards are met through audits, shift turnover logs, and monthly tracking documents.● Lead SOC shift handover calls and manage paid time off (PTO) requests and schedule issues.● Coordinate with Cyber Security Engineers and SDMs, enforce client requests, provide updates, and handle incidents. Show less ● Perform content development, SOC testing, tuning, and triage procedures, and provide client recommendations.● Attend crucial operations/engineering calls with clients.● Provide end-to-end event analysis, incident detection, and escalations to clients, Shift Leads, engineers, and SDMs.● Handle ad-hoc requests, conduct threat hunting activities, and maintain in-depth client knowledge.● Devise and document new procedures, runbooks, and playbooks while supporting and mentoring L1 and Senior L1 analysts. Show less

  • SOC Shift Lead

    May 2023 - Jul 2023

  • Level 2 SOC Analyst (Associate L2 promoted to Advisor L2)

    Jun 2021 - May 2023

  • Level 1 SOC Analyst (Junior promoted to Senior)

    Jun 2019 - Jun 2021
• 

  ECS

  Jul 2023 - now

  SOC Manager