Rie Moore

Experience

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  Asia University American Program, Western Washington University

  Jul 2007 - Mar 2009

  Bilingual Administrative Assistant

  - Assisted students with medical emergencies, medical appointments, office visits, counseling appointments, legal matters, orientation sessions, and first aid training- Attended and participated weekly AUAP on-going orientation classes, program activities, weekly AUAP news updates, and coordinated and led special events- Translated and edited brochures, papers, letters, and books in English or Japanese

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  GEOS English Language School

  Jul 2009 - Nov 2010

  Head Manager

  - Arranged salary/stipend management and distribution and acted as an intermediary between parents and teachers- Attended to general student needs as well as other office tasks such as creating and distributing promotional and informational flyers- Received three promotions within 7 months due to exceptional performance (Regular, Senior, Pre-vice, to Head Manager)

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  Yamato Japanese Restaurant

  Jun 2011 - Dec 2011

  Server

  - Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section- Recognized as “Lead Server” which includes mentoring and training new servers- Consistently exceed sales goals by effectively managing sections and multi-tasking

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  Kingyo Toronto

  Sept 2013 - Feb 2015

  Supervisor

  - Informally recognized as lead server by staff, owner and management with responsibility for coaching new and seasoned staff regarding Kingyo restaurants’ high and proactive expectations for guest service- Worked in a team-serving environment and maintained that theme every moment for guest service

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  Pan Pacific College - Toronto Campus

  Oct 2013 - Mar 2014

  Site Manager

  - Maintained school services by organizing school operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

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  Upper Madison College

  Nov 2013 - Jan 2014

  Bilingual Teacher (Japanese - English)

  - Taught CILISAT preparation / Bilingual (JPN/ENG) courses to Japanese students- Marked and provided appropriate feedback on oral and written work to ensure continuous progress among students- Prepared and administered tests, examination papers, and exercises to evaluate student progress

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  Moonbean Coffee Company

  May 2014 - Jul 2016

  Sales Trainer / Coffee roaster / Barista

  ● Learned different types of coffee beans, roasted specialty coffee, and made quality coffee drinks while delivering excellent customer service.● Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.● Responsible for opening and closing, ordering and arranging pastries, and making sure all equipment functioned properly.● Designed recipes for new seasonal drinks. Set up advertisement displays for those new drinks, as well as incoming merchandise, beverages, and bakery items. Show less

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  Last Resort Canada International Prt Ltd.

  Apr 2015 - Nov 2015

  Counselor

  - Counselled individual students for academic, personal/social, and career development - Presented information to new comers on orientation, school resources, career exploration, and individual schedule planning, etc.- Developed, promoted, and maintained a wide range of volunteer opportunities for students- Recruited, screened and interviewed new families, initiated the criminal record search processand maintained copies of completed forms and custodian/guardianship letters.- Matched students with home stay families. Worked with the students and families to assistwith the cultural, social and emotional integration of the home stay situation. Dealteffectively with conflict situations and assisted with the communication process. Conductedhome visits. Show less

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  Allegro Coffee Company / Whole Foods Market

  Mar 2017 - May 2017

  Trainer / Barista

  - Maintained a strong understanding of company values and customer needs, responded quickly to complex requests in a fast-paced environment.- Oversaw team members and developed best practices to balance workload during peak hours.- Conveyed a positive and professional attitude.

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  Looking Glass Coffee

  May 2017 - Aug 2021

  Store Supervisor

  ● Sponsored by LGC and Dillanos Coffee Roaster to attend Coffee Fest and Coffee Expo and completed the SCA Barista Intermediate course.● Sponsored by LGC to compete in Colombia for Barista & Farmer 2018 (https://en.sigep.it/sigep/roadshow/barista-and-farmer/colombia-2018)● Used the information from Coffee Fest and Coffee Expo to create the criteria for evaluating baristas.● Created the company’s training booklets (Intro to Coffee, Barista Theory, and Customer Service) and trained all baristas.● Communicated with vendors through emails and in-person to maintain good relationships.● Used trained palate to decide recipes for all drinks on the menu.● Controlled costs, deliver consistent drink quality, and maximize guest satisfaction.● Built and sustained rapport with all team members which greatly improved operations.● Responsible for scheduling. Show less

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  Milk House Coffee Co

  Aug 2021 - Nov 2022

  In-House Trainer / Barista

  • Created fundamental aspects of the company’s organizational structure including accounting, training, and drink menu.• Provide consulting to owners on best business practices for coffee shops.• Created a training booklet based on the company’s vision.• Train each barista using SCA standards on how to improve and how to make better latte art.

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  ROCC Coffee

  Feb 2022 - now

  Learner Support Manager