Jakub Hrbáč

Jakub hrbáč

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location of Jakub HrbáčOstrava - město, Moravia-Silesia, Czechia
Phone number of Jakub Hrbáč+91 xxxx xxxxx
Followers of Jakub Hrbáč55 followers
  • Timeline

    Sept 2016 - Sept 2018

    Junior Network Engineer

    OKIN Process
    Sept 2018 - Oct 2023

    Tier 2 Network Engineer

    Verizon
    Ostrava, Moravskoslezský, Česko
    Current Company
    Nov 2023 - now

    Tier 2 Network Engineer

    HCLTech
  • About me

    Tier 2 Network Engineer

  • Education

    • Střední škola teleinformatiky, ostrava

      2012 - 2016
      Computer systems networking and telecommunications
  • Experience

    • Okin process

      Sept 2016 - Sept 2018
      Junior network engineer

      - proactive network monitoring based on network alarms and events- perform triage, fault isolation and remediation of network events- provide timely and accurate network technical assistance to external teams by communicating technical details- working mainly with Cisco routers and switches of all models as well as with Juniper edge router or WAN accelerators

    • Verizon

      Sept 2018 - Oct 2023

      - manage escalations, including coverage of the Duty Manager Mailbox & Duty Manager phone, as well as producing escalation handover report- coordinate with the team leaders and other senior engineer to ensure 24/7 coverage- proactively identify incidents which are taking to long to resolve or are not progressing well- provide mentoring to other colleagues when requested, while continually keeping myself up to date on new products- take ownership of, diagnose and resolve incidents and service requests for Managed Services customers Show less

      • Tier 2 Network Engineer

        Apr 2021 - Oct 2023
      • Lead Network Engineer

        Jul 2019 - Apr 2021
      • Deputy Shift Leader / Network Engineer

        Sept 2018 - Jul 2019
    • Hcltech

      Nov 2023 - now
      Tier 2 network engineer

      - managing and resolving high escalated customer issues- attending bridge calls with customer and finding root cause, creating testplans - mentoring tier1 colleagues, providing support where possible- working with technologies like - Cisco, junOS, ADVA, VNS, EZVPN/FLEXVPN, Zscaler, MPLS, BGP, OSPF, EIGRP, Dell, Viptela, Versa, Meraki, Openstack, Silver Peak, SCI, VNF, iWAN, WAN Accelerators, WiFi

  • Licenses & Certifications

    • Cisco cert net assos

      Cisco
      Mar 2016