Experience

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  Okin process

  Sept 2016 - Sept 2018

  Junior network engineer

  - proactive network monitoring based on network alarms and events- perform triage, fault isolation and remediation of network events- provide timely and accurate network technical assistance to external teams by communicating technical details- working mainly with Cisco routers and switches of all models as well as with Juniper edge router or WAN accelerators

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  Verizon

  Sept 2018 - Oct 2023

  - manage escalations, including coverage of the Duty Manager Mailbox & Duty Manager phone, as well as producing escalation handover report- coordinate with the team leaders and other senior engineer to ensure 24/7 coverage- proactively identify incidents which are taking to long to resolve or are not progressing well- provide mentoring to other colleagues when requested, while continually keeping myself up to date on new products- take ownership of, diagnose and resolve incidents and service requests for Managed Services customers Show less

  • Tier 2 Network Engineer

    Apr 2021 - Oct 2023

  • Lead Network Engineer

    Jul 2019 - Apr 2021

  • Deputy Shift Leader / Network Engineer

    Sept 2018 - Jul 2019
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  Hcltech

  Nov 2023 - now

  Tier 2 network engineer

  - managing and resolving high escalated customer issues- attending bridge calls with customer and finding root cause, creating testplans - mentoring tier1 colleagues, providing support where possible- working with technologies like - Cisco, junOS, ADVA, VNS, EZVPN/FLEXVPN, Zscaler, MPLS, BGP, OSPF, EIGRP, Dell, Viptela, Versa, Meraki, Openstack, Silver Peak, SCI, VNF, iWAN, WAN Accelerators, WiFi