Experience

• 

  Buckeye vending

  Jan 2007 - Mar 2009

  Office assistant/ janitor
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  Tropicana atlantic city

  Mar 2009 - Aug 2012

  Manager /cabana host

  This was a multi faceted position which required me to not only keep the guests supplied with all of the necessary products and services needed in a fun and exciting pool/dub environment. in other words, I was not only there to keep the pool area and cabanas dean, stocked, inventory all supplies, acted as a food server etc. I was also there to drive sales up by way of keeping the atmosphere fun and stimulating by doing things such as dancing and singing. the goal was to entertain the guest and get them involved in the party/event which increased sales of liqueur and food items. as a lead cabana host was responsible for managing the other cabana hosts. Show less

• 

  Voce telecommunications

  Sept 2012 - Dec 2013

  In this position I was an entry level telecommunications sales agent. My main responsibility was to call potential clients and offer long distance phone service through our provider. This included opening the sale rapport building and closing the sale via obtaining the customers credit card information and approval for our services.

  • Team Lead

    Jul 2013 - Dec 2013

  • Telecommunication Sales Agent

    Sept 2012 - Jul 2013
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  Telus international

  Mar 2013 - Nov 2017

  • Technical Support Representative

    Jul 2015 - Nov 2017

  • Customer Service Representative

    Mar 2013 - Jan 2017
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  Vacation village resorts

  Sept 2013 - Aug 2015

  Owner specialist manager call center

  As The Owner Specialist Manager My Duties included, Screen and qualify selected candidates for employment, Train staff on company policy and procedures, script and rebuttal training and techniques. as part of the ongoing training process I would regularly monitor my staff as they were speaking to clients, held mandatory monthly meetings to teach advanced sales and customer service tactics. provided team members on a daily basis with all required tools, materials, guidance, motivation etc. required to do there job as efficient and effectively as possible. I was responsible for generating all essential and mandatory paperwork and reports for all departments directly related to the Owner Services dept. ie payroll, corporate, verifications dept.,GM's, employees, customers etc. keep Affinity Rewards members apprized of all activity on their account. I Assisted other departmental sales programs within our office as needed. one of the most important aspects of my position was to UTC the out of date leads and assign new ones, this in effect keeps this running like a well oiled machine Show less

• 

  William hill

  Feb 2014 - Feb 2018

  Kiosk surveillance/ fraud prevention
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  Central payment

  Aug 2014 - Nov 2014

  Account executive
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  Airbnb

  Nov 2017 - Dec 2018

  Trust & safety specialist/csr
• 

  Asurion

  Jan 2018 - Oct 2019

  Technical support specialist
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  Unemployed at this time

  Oct 2019 - now

  Unemployed