Estelle Ampe

Experience

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  Artistic Association of Grenoble Business School

  May 2010 - May 2011

  Responsible for Purchase and Logistics
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  Estudines Marie Curie

  Jun 2010 - Aug 2010

  Sales Intern
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  Sacrebleu Productions

  Aug 2011 - Jul 2012

  Communication and Sales Intern
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  Clermont-Ferrand Short Film Festival

  Feb 2012 - Feb 2012

  Member of the National Youth Jury

  Youth Jury Prize Giving (1500€) chosen among 56 French shorts.

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  Citroën

  May 2012 - Jul 2012

  Sales Consultant

  Shop management and receptionist

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  STUDIOCANAL

  Aug 2013 - Feb 2015

  International Royalties Manager
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  DXC Technology

  Jan 2016 - Oct 2016

  Business Transformation Consultant

  European Automotive Leader | Sales Strategy ConsultantSummary: needed the implementation of sales best practices for the diagnostic tools and technical documentation database sales process targeting after sales services and independent mechanics worldwide.- Independent and special clients management and follow-up, including software publishers, major accounts, independent mechanics and partners. Sales contracts and customer relationship management. Elaboration of a new pricing strategy.- Client support process rationalization: Existing functional mailboxes automation and framing of an online support solution through web chat. Show less

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  Accenture

  Nov 2016 - Oct 2024

  Electricity Transmission and Distribution Leader | Change ConsultantSummary: Contact Centre System replacement with innovative back-end and front-end technologies impacting over 300 agents in Ontario (intelligent and automatic multi-channel work distribution, interactive voice response, web-chat, SMS and integrated agent desktop) in collaboration with more than 10 partners including industry leaders Genesys and Datavail- Developed and implemented change management strategies and plans focused on leadership alignment, stakeholders engagement, resistance management, communications, training, measurement and sustainment- Final deliverables included: Change Impact Assessment, Sponsors, Business Readiness and Change Network roadmaps, Training Needs Assessment, Training Curriculum and Training Material development plan- Led an innovative and immersive learning strategy fostering end-users engagement throughout the projectCanada Food and Pharmacy Leader | Change Management LeadSummary: Contact Centre’s existing solution required upgrade to Salesforce Lightning, impacting over 800 agents across Canada. Project was delivered using Agile and created an opportunity to implement a custom loyalty program management workflow leveraging innovative analytics capabilities of the Salesforce Einstein platform. - Developed and implemented the end-to-end change management strategy- Created the training strategy and customized learning programs, including hands-on activities- Conducted train the trainers sessions for over 60 agents- Defined and implemented the communication and support plan- Led change adoption monitoring activities, leveraging Salesforce Gamification capabilities Show less Global Energy Leader | International Change Management LeadSummary: needed the implementation of a business core model and new accounting model through a highly customized ERP Platform running on SAP S/4 HANA to streamline business processes for hundreds of recently acquired companies worldwide. Key challenge was to define a core change strategy flexible enough to accommodate specific needs of the 26 000 end-users from the 600 legal companies across 11 countries impacted by the project.- Led change activities in coordination with local Business leads: Definition of end-users roles and definition of the authorization matrix, elaboration of local training plans and coordination of the internal communication plans. Coordination of IT and business stakeholders.- Led a team of two onshore and four offshore resources- Steered the translation in 4 languages of end-users’ documentation and training materials for local entities: KPI and progress monitoring, service providers’ coordination across India and Mauritius Show less

  • Manager - Talent and Organization

    Dec 2021 - Oct 2024

  • Management Consultant - Talent and Organization

    May 2020 - Dec 2021

  • Management Consultant - Talent and Organization

    Nov 2018 - Jun 2020

  • Technology Consultant

    Dec 2017 - Nov 2018

  • Technology Consulting Analyst

    Nov 2016 - Dec 2017
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  Stellar Spaces Interior Design

  Oct 2024 - now

  Founder