Nadeem Ahmad

Experience

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  Planman Technologies

  Nov 2004 - Apr 2007

  Project Executive - Operations

  Compared data to source documents to ensure accuracy.Corrected, verified, and deleted non-required data and combined data from several different sources. Obtained further information for documents that are deemed incomplete.

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  EXL

  Apr 2007 - May 2021

  Led a team of 10 members, consistently exceed operational metrics and service standards. Coordinated vessel bookings, managed real-time cargo tracking, and prepared precise shipping documents. Optimized logistics operations to ensure efficient workflows and compliance with standards. Ensured timely and accurate distribution of shipping documents, pre-alerts, and invoices. Elevated customer satisfaction through swift, accurate communication and effective complaint resolution. Built strong client relationships through strategic engagement and consistent communication. Fostered customer loyalty by proactively addressing needs and delivering tailored solutions. Mentored and trained team members, providing guidance on core processes for seamless integration. Show less Worked on the production part of the process of the Billing & InvoicingAnalyzed the Billing & Invoicing escalated A/c’s and resolve them within TAT to ensure the customer satisfaction.Worked on end-to-end processing of the Billing & Invoicing A/c’s so that A/c’s will be resolved on time which in turn helpful in generating the revenue for the organization.Prepared the process report and reporting the same to the Assistant Manager.Maintained the Quality of projects & downloaded the new updates to team mates received from onshore. Show less

  • Process Lead – Operations (Logistics & Supply Chain)

    Apr 2014 - May 2021

  • Senior Executive – Operations (Logistics - Air Freight)

    Feb 2011 - Mar 2014

  • Executive – Operations (Utility – Billing & Invoicing)

    Apr 2007 - Jan 2011
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  IServices India Private Limited (A Unit of iEnergizer)

  Jun 2021 - now

  Assistant Manager – Operations (Logistics & Supply Chain)

  Oversee logistics operations for Cargo Services Fast East Ltd., a Hong Kong-based ocean freight forwarding company, with a focus on managing shipments to the Oceania continent, including Australia and New Zealand.Manage daily logistics operations, leading a team of 2 Team Leaders and 55+ associates to exceed Client SLA performance metrics.Oversee team performance and development, driving continuous improvement and high-quality customer service.Ensure timely, accurate operations and implement digital solutions to enhance customer experience.Maintain Zero-Error-Zero-Queue standards for operational accuracy and efficiency.Lead weekly client briefings, address ad-hoc requests, and align with client expectations.Build and sustain client relationships through regular communication and strategic engagement.Provide comprehensive training on client service best practices to maintain high standards.Coordinate cargo bookings and real-time monitoring to optimize shipping efficiency and regulatory compliance.Prepare and verify shipping documentation, ensuring accuracy and adherence to deadlines.Manage global ocean freight services, resolving issues to uphold client satisfaction and operational excellence.Analyze production data to plan metrics and implement strategic changes for team success. Show less