Emma Kouassi

Experience

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  Le Balafon African Braiding Salon

  Jan 2012 - Sept 2019

  Customer Service Representative

  As a Customer Care Associate at a beauty salon, I was committed to delivering an unparalleled customer experience. My exceptional communication skills and genuine passion for the beauty industry set me apart as a valuable member of the front-line team.My responsibilities included:- Scheduling appointments with precision, using both manual books and digital systems- Responding to customer inquiries with speed and accuracy, answering any questions and addressing any concerns they may have- Proactively managing the salon's merchandise, ensuring a well-stocked and organized space for clients- Resolving customer complaints with tact and empathy, building trust and creating long-lasting relationships with clients- Educating clients on salon services, products, and promotions, enhancing their overall experience and satisfaction- Keeping detailed records of customer interactions and transactions, using this information to continually improve processes and provide exceptional supportMy ability to work well under pressure and handle multiple tasks, combined with my meticulous attention to detail, makes me a dependable and high-performing member of the team.It is my love for the beauty industry and desire to make clients feel their absolute best that drives me to constantly strive for excellence in my role as a Customer Care Associate Show less

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  Flavor Beauty

  Jan 2020 - Jan 2023

  Customer Service Specialist

  As a Customer Service Representative at a beauty salon, I was responsible for ensuring that each and every client had a positive and memorable experience. My excellent communication and interpersonal skills, combined with my passion for the beauty industry, made me a valuable asset to the front-line team.My duties included:- Scheduling appointments using a combination of manual books and scheduling software- - Responding to customer inquiries via phone and email with a focus on providing accurate and efficient information- Maintaining a well-stocked salon by promptly ordering and restocking merchandise as needed- Resolving customer complaints with empathy and professionalism, resulting in satisfied and loyal clients- Sharing information about salon services, products, and promotions to enhance the overall customer experience- Keeping detailed records of customer interactions and transactions to improve processes and enhance the customer experience- I have previous customer service experience, with a strong focus on the beauty industry. My ability to work well under pressure and handle multiple tasks simultaneously, combined with my strong attention to detail and organizational skills, make me a reliable and effective team player.My passion for the beauty industry and desire to make clients feel their best is what drives me to continuously improve and excel in my role as a customer service representative. Show less