Jesse Cansino

Experience

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  Abilene Christian University

  Jan 2014 - Jan 2016

  Residence Hall Desk Manager

  Responsible for curfew process across different dorms.Developed relationships with students and held them accountable to the curfew policy.

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  Seed Company

  Jan 2015 - Jan 2015

  Translation Technology Summer Intern

  Utilized different software to produce Bible applications with translated texts and audio.Coded using the ParaText software to add lectionaries to the bible applications for the churches and people the organization reaches that follow more traditional Christian denominations.Led a team that successfully accomplished the objectives two months ahead of schedule on these projects.

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  Driskill Septic Systems

  Jan 2016 - Jan 2017

  System Installer

  Installed new septic systems (tanks, drain lines, sprinklers). Repaired municipal water lines. Performed shop and equipment maintenance.

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  DOCUmation

  Jan 2017 - Jan 2018

  Service Engineer

  Supported technical infrastructure of 23 clients across Texas with remote and on-site service. Set up new and existing user workstations, installed and repaired hardware (new machines, parts), performed troubleshooting, fixed connectivity issues, and provided software installations, upgrades, and support.• Delivered highest level of customer service and satisfaction through clear client communication and timely service.• Spearheaded project to set up 3 new client locations in West Texas, acquiring internet provider contracts, scheduling vendors, installation of networking equipment and workstations. Show less

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  Petro Waste Environmental LP

  Jan 2018 - Jan 2019

  Director of Information Technology

  Led company’s technical infrastructure and support in conjunction with various vendors.• Refined ordering process of IT equipment and installations through standardization and reduced human interaction.• Created support documentation for Point of Sale (POS) system, allowing provision of IT MSP system support.• Collaborated with finance team and POS vendor, creating development requests and requirements for POS system improvement, increasing operational efficiency of landfills and billing teams.• Managed and maintained strong relationships with vendors, including multiple ISPs, Managed Print provider, IT Managed Service provider, and VoIP provider. Show less

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  Resonant Technology Partners

  Jan 2018 - Jan 2018

  Support Technician

  Directed remote technical infrastructure management and service for 60 clients across US in helpdesk environment. Conducted support via phone, email, and chat. Owned first-level triage, troubleshooting, and resolution of end-user issues with various software and hardware, pushing software installations, domain blacklisting and whitelisting, and new laptop / desktop imaging.• Maintained end-user and customer 5/5 satisfaction ratings through quick response times, clear communication, and prompt, effective solutions.• Standardized ticket intake and creation process by updating end-user contact info, assigning appropriate priorities, adding related Configuration Items (CIs) and delegating / escalating items to proper individuals / teams.• Helped technicians with ticket queues, meeting customer SLAs and reducing overall ticket backlog to <100 at end of day. Show less

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  Waste Management

  Jan 2019 - Jan 2021

  Tech Support Analyst III

  Transitioned into role after Waste Management's acquisition of Petro Waste Environmental LP in March 2019.Supported end-users across 25 sites in South, Central, and West Texas to ensure business processes ran at optimum levels. Processed equipment procurement requests, imaged new and existing user workstations, installed hardware, performed troubleshooting, fixed networking issues, and installed, upgraded, and supported custom software.• Assisted in transition and integration of Petro Waste Environmental, LP's network and technical resources into Waste Management, Inc., following company's acquisition in March 2019. • Improved network issue response time from 1 - 2 hours to 30 minutes or less through partnership with internal and external network teams, converting site networks to internally managed SDWAN from vendor managed MPLS configurations.• Cleaned up network infrastructure at multiple sites, enhancing line of site for remote troubleshooting. Show less

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  Valero Energy Corporation

  Jan 2021 - now

  Help Desk Support Analyst II