Georgios A.

Experience

• 

  E-Global S.A

  Jan 2004 - Jan 2007

  Internet Station Supervisor

  • Efficiently supervised internet stations, ensuring their smooth operation and organisation for a seamless customer experience.• Delivered exceptional customer help and support, promptly addressing any inquiries or technical issues to enhance customer satisfaction.• Implemented and enforced policies for internet usage and system operation, ensuring a secure and pleasant environment for all customers.

• 

  Plaisio - Πλαίσιο

  Jan 2007 - Jan 2007

  Computer Technician

  • Assembled and disassembled computer systems, with a keen eye for detail, ensuring smooth hardware installations and troubleshooting.• Installed software and applications, optimizing computer performance and meeting user requirements effectively.• Familiarity with SAP ERP, enabling basic utilization to support business processes and system operations.• Conducted thorough hardware and software troubleshooting, diagnosing and resolving technical issues promptly to minimize downtime.• Offered excellent technical support, assisting users with computer-related concerns and providing solutions to enhance productivity. Λιγότερα

• 

  Tamiaki LTD

  Jan 2008 - Jan 2013

  IT Technician

  • Installed, configured, and troubleshooted PoS systems, covering hardware, software, networking, and peripherals, including the company's WinPos Sales Management software package.• Provided top-notch customer support, addressing technical issues both remotely and on-site for seamless operations.• Collaborated with cross-functional teams to enhance PoS systems and related technologies.• Offered comprehensive training and technical guidance to clients and end-users, optimizing PoS system utilization.• Proactively monitored system performance, implementing preventive measures and updates to ensure efficiency and minimize downtime. Λιγότερα

• 

  Qualityweb

  Jan 2014 - Jan 2015

  Web Developer

  I exceled in delivering impactful web solutions through strategic innovation and meticulous problem-solving. By automating data entry processes, I achieved a remarkable 40% decrease in manual workload while ensuring superior data accuracy across various projects. My dedication to optimizing website performance led to a substantial 50% reduction in page load times, driving elevated user satisfaction. Additionally, my proactive approach in modernizing legacy projects with responsive design frameworks resulted in a 20% surge in mobile traffic engagement, aligning websites with cutting-edge industry standards.🏆 Key Achievements 🏆• Automated data entry processes, reducing manual workload by over 40% and enhancing data accuracy across multiple projects.• Resolved critical website performance issues through rigorous debugging and optimization techniques, resulting in a 50% reduction in page load times and significantly improving user satisfaction.• Proactively integrated a modern responsive design framework into legacy projects, revitalizing the user experience and aligning websites with current industry standards, which led to a 20% increase in mobile traffic engagement.🔑 Key Responsibilities 🔑• Developed dynamic, responsive websites and e-shops using custom PHP/MySQL-based CMS.• Performed data entry and various management tasks based on client requirements.• Collaborated effectively with clients to understand project specifications and deliver desired outcomes.• Troubleshooted and debugged issues to ensure optimal website performance.• Stayed updated with the latest web development trends and technologies for continuous improvement. Λιγότερα

• 

  EXTra products

  Jan 2015 - Jan 2018

  E-shop Administrator

  I enhanced e-shop operations, delivering a 40% faster user experience and expanding product offerings by 75%. With effective social media campaigns and SEO strategies, I increased engagement, visibility, and maintained a 90% customer satisfaction. My focus on streamlined customer support ensured efficient assistance.🏆 Key Achievements 🏆• Successfully managed the addition of thousands of products from different suppliers, expanding the e-shop's offerings by 75% within 12 months.• Orchestrated social media campaigns that led to a 20% increase in YouTube channel subscribers and a 10% rise in engagement within three months.• Created and published 20+ newsletters, achieving a 15% higher click-through rate compared to the previous years.• Maintained a 90% customer satisfaction rate through timely responses and issue resolution, contributing to a 15% increase in repeat business.• Reduced average response time for customer inquiries by 80%, ensuring efficient support and enhancing overall customer experience.🔑 Key Responsibilities 🔑• Managed and maintained Joomla/VirtueMart e-shop, overseeing design, content, and functionality.• Coordinated and managed social media platforms, YouTube channel, and newsletters to engage with the audience effectively.• Monitored product inventory and updated details & pricing.• Implemented SEO strategies to improve the e-shop's online visibility and attract more organic traffic.• Provided excellent customer support, promptly addressing inquiries and resolving issues to enhance customer satisfaction. Λιγότερα

• 

  Persado

  Jan 2019 - now

  Leading a team of skilled Engineers, empowering them to execute successful Digital Marketing campaigns for our high-profile global clients. Spearheading the initiative of improving our products through continuous feedback and in close collaboration with our Product and Engineering teams. Also in charge of expanding the capabilities of our tools and leading the seamless integration of new solutions, paving the way for efficient scalability. Finally, driving a groundbreaking shift in manual reporting for major clients, achieving over 80% automation.🏆 Key Achievements 🏆• Spearheaded the development of custom JavaScript tools, driving over 80% automation for manual reporting tasks and saving 100+ working hours monthly.• Elevated team output by leading process automation, achieving 98%+ deliverable accuracy and 95%+ SLA compliance.• Collaborated with Engineering to optimize internal tools, resulting in enhanced scalability and efficiency.• Mentored engineers on JavaScript best practices, supporting skill development and promoting high technical standards.• Authored internal documentation and guides, enabling broader tool adoption and streamlined onboarding for new hires.🔑 Key Responsibilities 🔑• Managing Wrike Kanban boards, optimizing workflows, and ensuring seamless task tracking and project completion.• Leading the hiring process, from sourcing to onboarding, ensuring team growth aligns with company goals and culture.• Escalating issues and solving problems with a client-focused mindset.• Building strong cross-departmental relationships, fostering company mentality, and inspiring positive attitudes within the team. Λιγότερα Strategically led transformative solutions and client support. Engineered JavaScript apps and leveraged RPA tools leading to >95% automation in various processes and securing contracts ahead of schedule. Shared knowledge, streamlined processes, and managed end-to-end client setups.🏆 Key Achievements 🏆• Engineered a JavaScript-based reporting tool integrating Google Analytics and Sigma exports, driving over 90% automation and saving 50+ working hours monthly.• Developed in-house JavaScript scripts for reporting automation, boosting accuracy and eliminating manual errors for high-profile US clients.• Created automation solutions using SikuliX and Python, streamlining workflows for Swrve and Oracle Responsys, and achieving 95%+ automation.• Accelerated delivery timelines by implementing web tools (Google Optimize, Analytics, Tag Manager) for new clients, improving onboarding speed.🔑 Key Responsibilities 🔑• Expertise in generating code and graphics for Digital Marketing across web, email, and social channels.• Proficient in developing and utilizing advanced applications, scripts, and tools to optimize efficiency, enhance quality, and automate tasks.• Skilled in managing, configuring, and seamlessly integrating popular marketing platforms.• Trusted advisor on test feasibility, best practices, and industry web trends, providing valuable guidance to the team. Λιγότερα Innovated implementations and drove problem-solving. Led the initial Open Time Email solution implementation, launched pioneering web campaigns, and enhanced scripts. Transitioned teams to modern JavaScript practices, developed reporting tools, and contributed to scaling efforts.🏆 Key Achievements 🏆• Played a central role in scaling Persado's Open Time Email and Web Standalone solutions, enabling broader adoption across key client accounts.• Led a team-wide shift from jQuery to vanilla JavaScript, promoting modern coding standards and improving performance across applications.• Enhanced the Standalone JavaScript snippet, now powering Dynamic Motivation solutions, and simplifying integration steps for clients.• Contributed core JavaScript solutions for challenging client use cases, with several solutions incorporated into official product releases.🔑 Key Responsibilities 🔑• Created code and graphics for impactful Digital Marketing campaigns across various channels.• Developed and utilized advanced JavaScript and Python applications, scripts, and tools to enhance efficiency, quality, and task automation.• Managed, configured, and seamlessly integrated popular marketing platforms to drive effective campaign execution and results.• Offered valuable expertise in test feasibility, best practices, and web trends, providing strategic guidance to maximize campaign performance and success. Λιγότερα

  • Team Lead, Service Delivery Engineering

    Jan 2022 - now

  • Senior Service Delivery Engineer

    Jan 2021 - Jan 2022

  • Service Delivery Engineer

    Jan 2019 - Jan 2021