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Tom Badger

Tom Badger

IT Desktop Support Executive

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location of Tom BadgerDubai, United Arab Emirates

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  • Timeline

  • About me

    Regional Information Technology Manager | Service Delivery | IT Customer Service | IT Operations | Applications & Infrastructure Management | Business Engagement

  • Education

    • Solent University

      1998 - 2001
      Bachelor's Degree Business Information Technology

  • Experience

    • SEIKO UK LTD

      Nov 2001 - Sept 2003
      IT Desktop Support Executive

    • DP World Tour

      Jan 2005 - Oct 2010
      Technical Support Engineer

    • Clyde & Co

      Oct 2010 - Nov 2022

      Responsible for all IT operational activities in the Middle East & Africa, including Service Delivery, IT Operations and Systems Engineering. Managing and motivating a team of 9. Responsible for IT service delivery for our offices within the Middle East region. Managing a team of 6 delivering service desk, technical deskside and AV/VC support to over 450 users regionally. Also part of a global management team providing 24/7 "Follow the Sun" service desk support coverage to approximately 3500 users. Responsible for developing, managing and supporting the server applications and infrastructure. This included project and BAU work on VMware virtualisation, Exchange, SQL, software and OS deployment as well as legal specific business applications.

      • Regional IT Customer Service Manager (EMEA)

        Feb 2019 - Nov 2022

      • IT Manager

        Feb 2018 - Feb 2019

      • IT Service Desk Team Leader

        Oct 2015 - Feb 2018

      • Senior Systems Engineer

        Oct 2010 - Oct 2015

  • Licenses & Certifications