Nicole Jesson

Experience

• 

  Clarks

  Jul 2013 - Oct 2013

  Sales Assistant

  • Working with the public to measure and fit children’s shoes in the ‘back to school’ period• Excellent Customer Service Skills• Fast paced working environment• Teamwork

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  Asda

  Nov 2013 - May 2016

  Sales Assistant

  Sales Assistant – Various departments • Assisting customers on the Photo Department which involved the following:Use of the Photography machinesServing customers, taking paymentsProcessing and Printing PhotosMaking Canvases• Working on the Counters Department which involved the following:Interacting with customersServing hot and cold foodTaking orders• Excellent customer service skills provided • Worked well under pressure• Teamwork Show less

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  Santander UK

  Mar 2016 - Aug 2016

  Customer Service Advisor

  • Receiving letters from CSA and Child Maintenance daily• Checking through the Santander systems to see if we held any information on the person that had debts • Analysed several different letter templates prior to the release of all letters to the customer due to quality checks• Administered Junior ISA accounts which have been transferred from another Bank to Santander, but the transfer was not completed correctly• Quick paced job role• Quick to learn• Required teamwork and liaising between different departments• Use of Microsoft Word, Excel, Outlook Show less

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  CAPITA ASSET SERVICES (UK) LIMITED

  Sept 2016 - Dec 2016

  Settlements administrator

  • Inputting deals from contracts into the Capita system and dealing with settling Prudential ISA withdrawals from investors• Update details on accounts and make sure that all information was correct to process the deals• Teamwork and liaising between several departments • Fast paced role

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  Santander UK

  Mar 2017 - Sept 2017

  Customer Service Administrator

  • Dealt with different cases such as Third-Party Debt Orders and Arrestment’s • Secured funds from customer’s accounts to pay their debts owed• Managed several cases of workloads and re-directed them into the correct queues• Went through accounts that were bankrupt and either blocked or unblocked them• Worked under pressure with high work loads• Fast paced role• Use of Microsoft Word and Excel• Telephone/ Email communications used

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  Tesco

  Nov 2017 - Oct 2018

  Pharmacy delivery driver & Assistant

  Pharmacy Delivery Driver • Collecting prescriptions for customers from the Pharmacy that were ready on the specific days and delivering to customers’ homes• Maintain a record of the customer’s name and addresses and take each prescription to the customer• Collect prescriptions from Doctors Surgeries daily• Re-delivering to customers when medication was missing/ ordered incorrectly• Dealing with customers complaints • Strong customer service skills involved • Worked as a team to deal with problem solving• Telephone communication was key• Strong attention to detailCustomer Service Desk Assistant and Petrol Assistant (Part time)• Provided excellent customer service daily• Dealt with the sales of tobacco and alcohol and challenging customers under 25• Taking payments for petrol sales and observing petrol pumps whilst customers load the fuel • Dealt with click and collect parcels in store• Teamwork required in busy periods to deal with workload Show less

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  Lowell

  Oct 2018 - Apr 2019

  Legal Administrator

  • Dealt with Warrants and different documents from the court daily• Checked & responded to emails daily in a timely manner• Prioritized workload for the day ensuring I managed key tasks accordingly• Read through notes on clients’ accounts and failed a Warrant on an account if necessary, which then stopped the enforcement against the customer• Attention to detail required• Telephone and Email communications used• Use of Microsoft Word, Excel, and Outlook

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  Orean Personal Care Ltd

  Apr 2019 - Sept 2019

  Warehouse Administrator

  • Trained to use Sage200 series• Prioritized workloads for the day – Made sure booking in of stock was done at the start of the shift and that stock was allocated to jobs as this is important for the business to work out the costs of how much products are used• Made sure that all paperwork was complete daily, and the system was updated with movements and deliveries of stock• Strong attention to detail• Teamwork with different members of the warehouse• Use of Microsoft Excel and Outlook• Sorting of files and paperwork• Health and Safety required Show less

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  Hallmark Cards

  Sept 2019 - Jan 2020

  Product Coordinator - Made redundant

  • Comp Shopping over the Christmas period this involved the following: Looking at competitor gift presentation Recording data onto Excel SpreadsheetsTaking imagesWeighing different items such as Cards, Roll wrap, Tags, Gift bags• Purchasing and looking for inspirational items• Assisted others with jobs when needed• Checked emails and diary updates daily via Microsoft Outlook• Use of Microsoft PowerPoint to create presentations on sales and Christmas comp shopping• Team work massively involved• Prioritize work loads• Ordering Samples• Attention to detail required from recorded data Show less

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  Primeur Ltd

  Feb 2020 - Apr 2020

  Sales Support Coordinator - Job ended due to COVID

  • Involved in editing of photographs using Adobe Photoshop• Taking images on DSLR for presentation use• Assisted management with their daily roles which involved the following:Ordering samplesMaking presentations on Microsoft PowerPointEditing spreadsheets on Microsoft ExcelAnswering email queries via Microsoft OutlookLooking at sale figures on spreadsheetsCollating data from sales

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  Sainsbury's

  May 2020 - Sept 2020

  Online Assistant

  • Trained to do Online orders over the busy period of Coronavirus• Key worker doing unsociable hours for the benefit of the company • Involved in picking from different departments such as Frozen, Chilled, Grocery, Bakery and Non-Foods• Can pick between 167-260 items per hour • Making sure orders are being scanned into the correct tray with the correct items being picked and if the item is not available picking a suitable substitute• Attention to detail required to choose correct item• Willing to do extra hours for the needs of the business• Customer Service skills required• Fast paced role• Quick to learn Show less

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  Asda

  Sept 2020 - Jun 2021

  Sales Assistant

  Home Shopping Assistant / Checkout Assistant / George Colleague• Trained to do Online orders over the busy period of Coronavirus• Key worker doing all the necessary hours for the benefit of the company• Involved in picking from different departments such as Frozen, Chilled, Grocery, Bakery and Non-Foods• Can pick between 210-280 items per hour• Making sure orders are being scanned into the correct tray with the correct items being picked and if the item is not available picking a suitable substitute.• Attention to detail required to choose correct items• Fast paced role• Quick to learn• Assist on checkouts in busy periods - trained on kiosk serving cigarettes and lottery, self-scan and normal checkouts serving customers.• George Clothing - assisting in the returns of clothing, moving fixtures on the shop floor and re designing displays, putting out deliveries and working warehouse stock.• Involved in creating boards on events each month for colleagues - with my creative skills I have so far done Christmas 2020 and January - Eat Healthy Show less

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  Viking Industrial Products Ltd

  Aug 2021 - Mar 2022

  Customer Service Associate

  - Fast paced role- Excellent communication skills- Dealing with customers via telephone or email- Working with different departments to ensure smooth running of deliveries- Working through incoming online orders, allocating stock to orders, receiving delivery notes and confirming orders- Taking orders over the phone and receiving purchase orders through email - Organising delivery notes and filing - Confirming and Fulfilling orders - Dealing with DPD on occasions if a delivery hasn’t arrived or a collection needs to be made - Answering queries via email or on the telephone - Working within a team and assisting others Show less

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  ERIKS

  Jul 2022 - Mar 2025

  Customer Operations Supervisor

  - Dealing with our on-site customer CMBE via telephone or email- Dealing with incoming Purchase Orders via email known as JDE and IBS orders, this involves speaking with different suppliers in order to source these products and dealing with ERIKS head depot in Oldbury- Working within a team and assisting my colleagues - Looking at invoice queries on a daily basis and investigating the difference in cost or quantity and uploading responses to our accounts team in order for them to pay the outstanding invoices- Dealing with quotes for the customer, whether that be new or old and uploading the quotes onto a spreadsheet to keep data for when ordering- Dealing with the customer on order queries to be able to process the orders that have come through incorrectly - Expediting when stock hasn’t arrived and dealing with the supplier to get it in as soon as possible- Dealing with NCR’s when a part may be wrong to the drawing from the engineers or if the supplier has supplied these wrong.- Answering emails that come in throughout the day which is one of our busiest platforms and this can be anything from a reply to a quote to urgent ordering for the customer to the customer needing updates.- Confirming all deliveries at the end of the day and invoicing the order lines- Helping colleagues with queries- Trained to go down to goods inwards and help out with deliveries if needed and can book in stock onto the system to ensure invoicing on the same day - Helping customers who come up to the office to order PPE gear and putting them on order- Doing forecasting in the absence of my manager and working out the target sales on a weekly basis to show what sales we should be getting by the end of the month, uploading this to our business dashboard- Dealing with KPI’s at the end of the month in the absence of my manager and uploading these to a spreadsheet - Been onsite at another Eriks site to see how things run and also offered support Show less

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  Morrisons

  Mar 2025 - now

  Merchandising Advisor

  - Dealing with store queries regarding plans daily in the shared inbox and updating any changes on SQL- Experience in using Gmail and Google Docs- Checking existing store CADs against planograms in the system - Uploading planograms to the system when a new store CAD is sent across