Christian Veir

Experience

• 

  Great Clips Inc.

  Aug 2015 - Jul 2017

  Customer Service Representative

  • Answered 100+ inbound calls each day to handle client concerns, set appointments, and close sales by remaining empathetic and providing a seamless customer experience.• Interacted with our customer relationship management (CRM) software to schedule & maintain appointments and communicate with clients.• Built trusting relationship with customers to better understand needs• Documented and resolved customer service issues.• Anticipated needs and resolved problems to keep customers happy.• Improved customer satisfaction scores by 10% in 3 months by providing fast, knowledgeable service. Show less

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  Florida Gulf Coast University

  Dec 2017 - Jul 2019

  • Sourced approximately 100 experiment participants from the university’s internal database of students and posting ads in the school onlinecommunity board.• Corresponded with professors and potential participants to confirm interest in the participation and the availability of extra credit as anincentive.• Evaluated participants' eligibility and conducted 5 verbal interviews a week with consistent set of assessment criteria.• Secured participant records consistently, in compliance with internal, ethical and government requirements and policies.• Recommended participant criteria and recruitment strategies to the research advisor Show less • Collaborated in a co-operative environment to facilitate the cohesiveness of each member’s contributions to an evolutionary psychologyexperiment.• Coordinated weekly meetings between team members contributing to the experimental research.• Constructed a Likert-style scaled questionnaire that measured and assessed affect and knowledge pertaining to Artificial Intelligence.• Evaluated participants' eligibility and conducted verbal interviews with consistent set of assessment criteria.• Debriefed participants in the experiment as to what the purpose of what our research concerned and answered any queries from universityparticipants.• Secured participant records consistently, in compliance with internal, ethical and government requirements and policies. Show less

  • Participant Recruiter

    Jan 2019 - Jul 2019

  • Research Assistant

    Dec 2017 - Jul 2019
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  V's Barbershop

  Aug 2019 - Jan 2020

  Front Desk Receptionist

  • Handled incoming call volume of 75+ calls per day and directed individuals to correct meeting spaces in a busy office environment.• Provided support to the Manager by handling customer complaints, managing the front desk, and handling the appointment book.• Scheduled approximately 30 appointments and documented updates on our customer relationship management (CRM) software on a dailybasis.• Delivered fast and friendly service regarding questions and service complaints in a high-volume environment.• Ensured that each barber possesses the required tools, services, and materials to provide customer services.• Maintained organization of the front desk and reception area. Show less

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  Centria Autism

  Dec 2019 - Nov 2021

  • Formed an excellent relationship with the hiring manager leading to a more efficient and effective hiring process.• Developed a pipeline of candidates through LinkedIn networking and online job board postings.• Published 3 online job board postings on Indeed and Glassdoor, every 7 days, to source new behavior technicians.• Screened resumes and potential candidates within applicant tracking systems (ATS) utilizing Boolean searches.• Conducted 25 phone and video screening interviews, per week, to determine goodness of fit in relation to employee fit and corporate needs.• Presented qualified candidates to hiring managers in a timely and efficient manner. Show less • Implemented in-home, applied behavior analysis therapy to individuals affected by autism spectrum disorder and other intellectual ordevelopmental disabilities from ages 6-17.• Established long-term rapport and promoted positive interpersonal relationships with the clients and the clients' families.• Provided daily behavior interventions during high-stress and high-pressure situations.• Applied the principles of behavior and positive reinforcement to reinforce desired behaviors to occur on 90% of opportunities acrosssettings.• Utilized judgment to form decisions in a fast pace, changing environment in response to maladaptive behaviors.• Trained 12 new employees that possessed no field experience in applied behavior analysis. Show less

  • Healthcare Recruiter

    Jan 2021 - Nov 2021

  • Lead Registered Behavior Technician

    Dec 2019 - Jan 2021
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  BGSF

  Sept 2022 - now

  Talent Coordinator