Satheesh Kumar M.R.

Experience

• 

  INautix Technologies

  Jun 2017 - Jun 2017

  Intern
• 

  Genesys

  Jul 2017 - Jun 2018

  Associate Software Engineer

  1. Worked as a Software Engineer where completed Iteration releases on time by validating internal bug fixes,customer fixes and creating Test Suites and Test Plans for new features. 2. Automated Test Suites in the internal automation tool for new features and enhancements.

• 

  Zoho

  Jul 2018 - Jun 2022

  MTS - Software Developer

  1. Working as a Backend developer under Agile Environment (Scrum) in the Automation Module of the product Zoho Desk - a cloud-based help desk solution.2. Working on developing a Internal Framework to increase developer productivity3. Responsible for developing REST APIs4. Implemented Auditing for Email Templates, Notify Rules and Snippets to track configuration changes5. Pushed Alerts execution and Tasks creation to Kafka to reduce Scheduler dependency6. Configured Workflows to define CRUD operations of Calls/Events modules where offloaded deletion to Kafka7. Increased the characters limit of the body content in Email Templates8. Contributed for sending Notification to Agent when a Customer comments in the Ticket in Help CenterTech Stack : Java, MySQL, Hbase, Kafka, Redis, Docker Show less

• 

  Zuora

  Jun 2022 - now

  Software Engineer III
• 

  Zuora

  -

  Software Engineer III