Saurav Singh

Experience

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  BYJU'S

  Nov 2020 - Jan 2022

  Business Development Executive
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  Aegis Customer Support Services Private Limited

  Sept 2021 - Sept 2023

  Subject Matter Expert

  Helping Business BA to understand the requirement for the application upgradation.Performing Beta testing for the new implements before it goes live.Identifying the improvement sectors in the application to hep Business to built better and user-friendly application.Understand the improvement areas from the Customers feedbacks.Communicating with the higher management to develop strategic Operations goals.Communicating with the higher management to discuss the training and grooming sessions plan for the new joiners and existing resources.Handling the escalations related calls to resolve the customer related issues to e-commerce product and services.Participating in different workshops to gain new products and functions knowledge to help in grooming and training of team mates.Preparing MIS reports for the daily production and weeks activities of team members.Helping team members for achieving their daily targets and their queries related to the customers assistance Show less

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  Kotak Mahindra Bank

  Sept 2023 - now

  Assistant Manager