Konstantinos Raptis

Experience

• 

  OTE Group of Companies (HTO)

  Jul 2009 - Jun 2010

  Customer Service Representative

  • Manage large amounts of incoming calls.• Identify and assess customers' needs to achieve satisfaction.• Handle complaints, provide appropriate solutions and alternatives within the time limits.

• 

  Chapter 5 Ltd

  Oct 2010 - Feb 2017

  Account Manager - Sales Promotion Supervisor

  ➤ Account Manager (Imperial Tobacco Hellas account - 1.5 yrs)• Build and maintain strong relationships with clients.• Manage inquiries from clients.• Communicate the client’s requirements to promotional teams.• Coordinate promotional teams and monitor activation's performance.• Provide activation reports and feedback to clients.• Hire and train new promoters and supervisors.➤ Sales Promotion Supervisor (5 yrs)• Ensure that promoters understand their duties and tasks.• Monitor promotional activity and provide constructive feedback and coaching.• Pass on information from account manager to promoters and vice versa.• Prepare and submit activation reports. Show less

• 

  Würth Hellas

  Feb 2017 - Feb 2018

  Customer Service and Sales Operations Support

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems.• Provide data, reports and guides to help the sales team.• Review pending orders and specific customers’ requests to ensure excellent customer service.• Review pricing policy for each customer.

• 

  SYMETAL S.A.

  Feb 2018 - now

  • Research, select and purchase quality products and materials (i.e. raw materials, spare parts)• Build relationships with suppliers and negotiate to secure advantageous terms.• Compare and evaluate vendors and suppliers, proposals, pricing and payment terms based on company policy.• Process requisitions and update management on the status of orders.• Arrange transport of goods and track orders to ensure timely delivery.• Coordinate with the planning department and warehouse manager as required. Show less

  • Customs Manager

    Jan 2022 - now

  • Buyer

    Feb 2018 - Jan 2022