Sylvia Ogbonna

Experience

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  ACHIEVERS UNIVERSITY

  Nov 2015 - Oct 2016

  Student account officer
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  The Redeemed Evangelical Mission

  May 2018 - Dec 2019

  Personal Assistant
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  BFREE

  Oct 2021 - May 2022

  Account Manager

  Effectively communicate payment options, address concerns, and build rapport with customers.Provide daily progress reports against targets to the Team Lead.Initiate customer interactions to negotiate payment arrangements and address concerns of over 80 customers daily.Manage multiple accounts, prioritize tasks, and meet deadlines to achieve recovery targets.Achieved a cumulative quality assurance score of 97% and above.

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  Altinum Capital Partners Limited

  Jan 2023 - now

  Client Services Executive

  Lead client inquiries and concerns as the primary point of contact.Oversee client accounts and promptly resolve any issues or conflicts to guarantee optimal customer satisfaction.Facilitate collaboration with internal teams to ensure prompt and accurate delivery of products or services. Analyze client metrics, track trends, and prepare comprehensive reports for management. Engage in client meetings, presentations, and conferences to contribute insights and drive strategic initiatives. Show less

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  HNG Tech

  Jun 2024 - Jul 2024

  Product Management Intern

  1. Conducted Market Research and Competitive analysis 2. Professional PRD, GitHub issues, Design Tickets 3. Cross functional team collaboration 4. Stakeholder management

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  FriendnPal

  Jul 2024 - now

  Growth Product Manager