Glenn Hodgson

Experience

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  Compaq Canada Co.

  May 2001 - Aug 2001

  Rebates Analyst

  - Reseller rebate processing, reconciliation, and administration- Supporting and managing sales program activities

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  Compaq Canada Co.

  May 2002 - Aug 2002

  Channels Marketing Associate

  - Customer liaison for concerns regarding exceptions authorizations, approvals, denials, and the evaluation of specific value propositions- Managed the completion and payout for the Red Carpet Program

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  Hewlett-Packard (Canada) Co.

  May 2003 - Aug 2003

  Co-op Student

  CIBC Corporate Governance- Customer Liaison & Troubleshooting- Application development, testing, and administration of client user accounts- Development of training manuals and users guides

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  Hewlett-Packard (Canada) Co.

  Aug 2004 - Sept 2007

  Responsible for the day-to-day operations of a partner contact center on-site at Hewlett-Packard. With supervisory oversight of 12 employees this position reported to the Director, Client Services. This position was under contract from Consumer Impact Marketing (now Launch).Managed and balanced a complex client and employer relationship.Created and implemented a new incentives and promotional program to develop and advance staff to reduce turnover.Directed recruiting and staffing efforts including candidate screening and interview.Created a contingency plan and emergency recovery document to ensure business continuity.Proposed, developed, and redesigned HP’s returns process to allow for faster and more effective returns.Created business definitions and plan of record for the fiscal year.Established call center data metrics and reporting to aid in increasing efficiency and client accountability. Show less Support and administration of a national sales team and contact centre team for Hewlett-Packard.Worked in a team setting to create and deliver complex statements of work.Designed and implemented new reporting to increase business efficiency.Completed forecasting models, and actively provided business recommendations.Developed and delivered quarterly business reviews.Facilitated communication among partners, partner managers, and all other stakeholders.Generated and delivered rapidly changing business information to field representatives.Creation and presentation of training manuals and user guides. Show less

  • Manager, Partner Support Centre

    Nov 2005 - Sept 2007

  • Reporting Analyst | Client Operations Coordinator

    Aug 2004 - Nov 2005
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  Canadian Credit Union Association

  Sept 2007 - Oct 2014

  Manager, Information Services/E-Communications/Knowledge Services

  Reported to the Vice President, Knowledge Services, responsible for project management, marketing and advertising, website communications, social media, marketing and communications technology management, customer liaison, and the development of national publications. Managed the project to implement a new corporate website from concept to content which created internal efficiency and improved security and information availability.Implemented new webinar tools and created new processes, which enhanced member interaction and information distribution.Spearheaded the implementation of social media tools and processes, which increased member and public engagement and resulted in thousands of social interactions.Coordinated and published a redesigned national trade publication for credit unions and more than tripled circulation through the use of digital channels.Managed corporate website communications including site administrative management, content creation, and page design to ensure accuracy, timeliness, and improve the customer experience.Maintained valuable relationships with marketing and communications partners to maximize value and ensure prompt delivery of projects and products.Participated in the management and projects of the National Young Leaders Committee with the aim of promoting the hiring, development, and promotion of young talent. Show less

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  Bulldog Consulting Group

  Aug 2015 - May 2018

  Marketing and Communications Consultant

  In this position, I provide communications, marketing, and project management support for clients in any industry. Specialties include social media, website content management, email communications, blogs, webinars, project implementation, writing, and editing. Working with small business clients to complete a needs analysis, requirements gathering I assist with everything from planning to strategy documentation, implementation, and data analysis. My goal is to help my clients work towards meeting their online communication and project goals while leaving them free to focus on business development, delivery, and growth. Show less

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  Kelly Services

  Dec 2015 - May 2018

  Communication Project Manager (Contracted to Manulife)

  A member of the Retail Markets and Group Retirement Services teams and part of the larger integration and re-branding efforts of Manulife’s assumption of Standard Life Canada. Accountable for project management (planning, scheduling, stakeholder management, scope management, execution, tracking, reporting, etc.), process creation, and team leadership as it pertained to the delivery of the marketing and communications efforts. Reviewed and modified the milestone delivery schedule to increase quality and ensure more accurate and reliable project outputs.Developed new communications and project reporting to accurately reflect the needs of each individual stakeholder group to help reinforce accountability for deliverables.Created and built a new change control process to minimize the effect of scope creep on the project outputs and positively influence the timely delivery of materials. Show less

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  Manulife

  Jun 2018 - now

  Communications Project Manager