Safiye Arslan

Experience

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  Abdi Ibrahim Pharmaceuticals

  Jan 2009 - Jan 2010

  Engineering Trainee
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  Pı

  Jun 2009 - Aug 2009

  Engineering Trainee
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  Arı Oil

  Jun 2012 - Feb 2013

  Sales Executive

  - B2B sales Responsible for the sales and marketing activities that produced by locally in Turkish market,visiting customer in very regularly- Establishing communication with potential and existing customers, created/delivered presentations and manage resolution to specific customer needs and issues- Managing customer and manufacturer relations- Leading sales closure process and executing negotiations to achieve set sales targets- Preparing weekly /monthly sales plans - Identify and develop sales opportunities Show less

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  Azelis

  Aug 2013 - May 2017

  Customer Relations Specialist

  - Efficiently process Order-to-Cash activities and coordinate customer requirements- Solve customer supply chain issues to ease deliveries requirements- Provide support to sales department and visiting customer regulary with sales rep- Direct contact to customer supply chain teams. Establish and maintain a positive relationship in problem resolution. Work with Sales, Warehouse & Transportation and planning teams-Establishes and maintains effective customer relationships to understand customer demand, promote customer understanding of product offering, to provide a solution. Ensures a positive customer experience throughout the sales process.- Being part of member for internal newsletter- Organizing some event for internally (New-year events,special day event etc) Show less

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  DuPont

  May 2017 - now

  Customer Service Specialist

  -Trained for Inside Sales-Managing the day-to-day relationships and orders and deliveries -Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable-Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date-Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.-Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.-Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction-Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met-Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area-Provides back-up support to other members in group in the performance of job duties as required-Provides Sales related information (sales order volume versus forecasted volume) to business-Maintain to develop for CRM tools and all digitilization developments Show less