Rosemary Alapatt

Experience

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  Soft Systems Pvt. Ltd

  Aug 2000 - Oct 2001

  Developer
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  Precision Task Group (Consultant @ Verizon)

  Mar 2004 - Jul 2005

  QA Analyst

  Design test plans and test cases covering functional, system integration and user acceptance testing for customer facing applications at Verizon Internet Solutions.

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  Pinnacle Technical Resources (Consultant @ Verizon)

  Aug 2005 - Nov 2010

  Manage Verizon’s Value Added Services platform and configure products/services offered from the platformCreate requirements document for platform enhancements. Lead and manage resources (offshore and onshore), performing end-to-end agile testing of projects associated to Verizon’s Value Added Services platform. Oversee the development of test plans, test cases, execution of test cases, and documentation of test results in areas of functionality testing, UI, integration, billing, accounting and regression testing. Manage defects issued against Verizon Online (VOL) portal. Communicate reports on the issues raised and facilitated meetings with business, IT and testing team to obtain resolution.

  • Business Analyst/Product Development Manager

    Feb 2008 - Nov 2010

  • QA Analyst Lead

    Jan 2007 - Jan 2008

  • Project Manager

    Aug 2005 - Dec 2006
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  Aepona (An Intel Company)

  Dec 2010 - Apr 2014

  Business Analyst

  Sr. Business Analyst assigned to work on Verizon Telecom's VAS (Value Added Services) program, and Aepona's SAM (Service Aggregation and Merchandizing) and AMP (API Monetization Platform) projects.Elicit, analyze and document business requirements; translate them into detailed functional specification document (covering Use Cases/User Stories, Business processes/BPMN, User Interface mockups, System Interaction Data and API Specifications) with solutions to handle the requirements.Strong Liaison between Client and Aepona Product Management, and the IT team.Utilize Agile and Waterfall methodology in requirements engineering.Track/communicate progress and status of projects to Aepona Program Management, Business and IT stakeholders. Show less

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  HYLA Mobile - Extending the Life Cycle of Mobile Devices

  Apr 2014 - Sept 2014

  Business Systems Analyst Consultant

  Contracted through Valtech Solutions to handle system analysis tasks of HYLA's Mobile Device Trade-in program used by top North American and European carriers.Elicit and analyze business requirements; document functional requirements creating Epics and User Stories for iterative product development.Perform UAT testing to ensure business requirements are met before changes are released to production.Validate model and trade updates in database by executing SQL queries.Work in a 2-week sprint cycles and participate in Agile Scrum meetings and activities. Show less

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  Fidelity Investments

  Sept 2014 - Apr 2015

  Lead Business Systems Analyst Consultant

  Contracted through Professional Alternative to handle system analysis tasks to migrate the telephony platform of a Fidelity call-center application.Utilize Agile and Waterfall methodology in Requirements Engineering.Analyze the business requirements, translate them into functional and system requirements, and break them into Epics and User Stories for iterative product development.Model functional, process and system flows using Use Cases, Activity and Sequence diagrams.Create User Interface mockups and System Interaction Data and Event Specifications.Work in a 2-week sprint cycles and participate in Agile scrum meetings and activities. Show less

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  Southwest Airlines

  Jun 2015 - May 2018

  Sr. Technical Business Analyst Consultant

  • Contracted through Odyssey Information Services to handle system and data analysis tasks for Southwest Airlines commercial data requirements. • Lead business requirements analysis. Interview business owners and subject matter experts to identify expected user experience, analyze system and data integration impacts and define the scope of work to deliver business solutions. n the form of events and services to several internal departments to support revenue accounting, operations and analytic reporting.• Model functional, process, and system flows using Use Cases and Activity Diagrams.• Create Product and Process Documentation, System Interaction Data Mapping, and API Specifications.• Involved in all agile ceremonies like feature grooming, story review, planning, and supporting devs and QA during the sprint. Show less

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  Southwest Airlines

  Aug 2018 - now

  - Manage products for Southwest’s Network Operations Control team to handle day-to-day Aircraft Operations- Responsible for management of whole product life cycle - requirements management, creation of product strategy and vision, coordination with product delivery teams, and activation of the product- Perform market and competitor research- Vendor relationship management

  • Senior Product Manager

    Apr 2022 - now

  • Sr. Product Owner/Technical Business Analyst

    Aug 2018 - Apr 2022