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Rodrigo Castro

Rodrigo Castro

Bar Waiter

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location of Rodrigo CastroSantos, São Paulo, Brazil

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  • Timeline

  • About me

    Hospitality specialist and passionate about sales and tech that help humanity moving forward.

  • Education

    • Centro Universitario SENAC

      2008 - 2009
      Tecnologo Hotelaria

    • SENAC - Santos

      2006 - 2008
      Tecnico Hotelaria

    • Fundação Getulio Vargas

      2012 - 2013
      Graduate Business Administration and Management, General

  • Experience

    • Princess Cruises

      Dec 2006 - Jul 2007
      Bar Waiter

      Suggesting and serving drinks throughout beverage outlets, applying up selling and suggestive selling techniques, promoting beverages among passengers in order to meet and exceed sales targets.

    • Mendes Hoteis

      Feb 2008 - Nov 2009
      Recepcionista

      Guests check-in and check-out, cashier responsibilities, reservations, phone answering and to attend general guests needs.

    • Burj Al Arab

      Nov 2009 - Aug 2010
      Executive Butler

      The Executive Butler is an Ambassador of the hotel. Greets and assists all guests in all their needs are one of the main responsibilities. Other roles developed by the executive butler are check-in and check-out, cashier transactions, phone answering and to attend general guests requests as restaurants and spa bookings as well as to secure a good stay with excellence in customer service. Recognized repeatedly by the supervisor for top performance in guest service excellence.

    • Parque Balneario Hotel

      Jul 2011 - Feb 2012
      Service and Quality Supervisor

      Create a coordinate customer service quality related projects, review and reply guest satisfaction forms to check the services quality and excellence, assist with guest complains, VIP guests handling, coordinate special services on the private floor.

    • Sofitel Luxury Hotels and Resorts

      Aug 2012 - Mar 2016
      Sales

      Prepare business proposals; negotiate rates and conditions for groups and events, liaising with clients to ascertain their precise event requirements. Earned promotion from Junior Sales Assistant to Sales Assistant.

    • Royal Caribbean Cruises Ltd.

      May 2016 - Apr 2017
      Guest Services Officer

    • Royal Caribbean Cruises Ltd.

      Jun 2017 - Jul 2017
      Cruise Sales Associate

    • Atlantica Hotels

      Feb 2018 - Jul 2018
      Executivo de contas

    • Sheraton Hotels & Resorts

      Jul 2018 - Jan 2020
      Assistente de vendas

    • Cloudbeds

      Jan 2020 - Jun 2024

      • Inbound Sales Executive

        Jan 2023 - Jun 2024

      • Market Manager

        Feb 2020 - Jun 2024

      • Inbound Sales Executive

        Jan 2020 - Jun 2024

    • SINHORES - BAIXADA SANTISTA E VALE DO RIBEIRA

      May 2022 - now
      Professor de Hotelaria

      Professor no curso livre de Recepcionista em Hotelaria

    • Centro Universitário SENAC de Santos

      Nov 2024 - now
      Professor de Hotelaria

      Professor no curso de Recepção e Atendimento em meios de Hospedagem

  • Licenses & Certifications