Deep Enrich
Emily Taylor
Customer Service Assistant
1000 followers
Milton Keynes, England, United Kingdom
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About me
Retailer Performance Manager at BMW Group
Education
Shenley Brook End School
2015 - 2017A Levels in Economics, English Literature & Language, Maths and Government & Politics.
Shenley Brook End School
2010 - 201513 GCSE’s Grade A-C Including Maths and English.
University of Kent
2017 - 2020Bachelor's degree Comparative Literature 2.1Graduated in Comparative Literature BA (Hons). Along with many other skills I have gathered excellent knowledge of a comprehensive range of literary works and am able to approach any text in a critical and analytical manner.
Experience
Boots UK
Sept 2015 - Jan 2016Customer Service AssistantChristmas temp
L'Oréal
Dec 2015 - Sept 2017Sales Assistant
University of Kent
Aug 2017 - Jul 2020Graduate.webp)
O2 (Telefónica UK)
Mar 2018 - Mar 2019Senior Sales Assistant
Mercedes-Benz in the UK
Mar 2019 - Apr 2022Mercedes-Benz Financial Services UK
Development Coach and Trainer
Jan 2021 - Apr 2022Customer Operations Specialist
Mar 2019 - Dec 2020
DEKRA Automotive Ltd
Apr 2022 - Mar 2024Network Performance Coach - BMW & MINIAccomplished Performance Coach in the premium automotive industry. Boasting a stellar track record with a consistent feedback score of 10/10, I specialise in optimising sales and management teams across 80+ retailers. Expert in implementing strategies, processes, and training initiatives to elevate performance, meet KPIs, and enhance skillsets and knowledge. Passionate about driving excellence through people development and performance improvement.
BMW Group
Mar 2024 - nowRetailer Performance Centre Manager
Licenses & Certifications
- View certificate
Leading and Motivating People with Different Personalities
LinkedInAug 2022
- View certificate
Project Management Skills for Leaders
LinkedInAug 2022 - View certificate
Leadership Tips, Tactics and Advice
LinkedInSept 2021 - View certificate
Sales Fundamentals
LinkedInJan 2022 - View certificate
Organizational Learning and Development
LinkedInJul 2021 - View certificate
Building and Managing a High-Performing Sales Team
LinkedInJul 2022
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