Emma Jackson

Experience

• 

  Passion For Perfume Limited

  Apr 2006 - Dec 2008

  Deputy Manager

  I worked full time as the deputy manager of Passion for Perfume. I feel that I handled the extra responsibility extremely well and really enjoyed this position. My duties were the same as a fragrance consultant with the added responsibility to make sure the store ran smoothly, deal with deliveries, customer complaints, liaise with head office and the regional manager, responding to emails, cashing up, all paper work, staff training and supervision, maximizing the profitability of the store and driving sales by use of incentives, visual merchandising. Managing the store in the manager's absence, have up to date product knowledge, to assist with stock takes.To ensure company policies and procedures are followed at all times.I was made redundant due to the company being liquidized (31/12/2008) Show less

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  Park Hall Hotel & Spa

  Jan 2010 - Aug 2010

  Receptionist

  My duties were to run the front desk, which entails answering and dealing with telephone calls, meeting and greeting all customers, dealing with cash and card payments, banking, sorting all paper work, using all office equipment, responding to emails, proceeding with check ins and check outs through the day. Liaising with staff including head office. Working under pressure at busy times, due to working alone most of the time you need to work off your own initiative. Attention to detail is crucial. Making sure you stay organised and keep the front desk operating smoothly and efficiently - keeping to Ramada standards at all times. Show less

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  Hilltop Nursing Home

  Aug 2010 - Feb 2012

  Care Assistant

  In this role I was dealing with service users who had dementia. I found this job very challenging but very rewarding. Keeping to a timed routine and making sure all duties were done accordingly before the end of my shift.

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  Argos

  Apr 2014 - Nov 2020

  I was promoted at Argos into a trainer for the company. This role I train new and exsisting staff on all the systems, skills and customer service. I have groups of upto 16 people at a time in a classroom environment, managing their progress and dealing with the administrative side also. I find this role very enjoyable and love developing each staff member. keeping to a timed schedule, I have to be organised and make sure all sessions are completed correctly. Working in a large call centre taking inbound calls from customers with queries, complaints and general enquires about Argos products that can be purchased in store.Dealing with reservations, price discrepancies, liaising with different departments and keeping records.Giving excellent customer service at all timesalong side taking calls, I also work on the E-Comms department replying to emails that have been sent in with varies queries and complaints.

  • Training Specialist

    Aug 2016 - Nov 2020

  • Customer Service Advisor

    Apr 2014 - Aug 2016
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  Housing Plus Group

  Dec 2020 - now

  • Senior

    Sept 2022 - now

  • Customer Service Officer (social housing)

    Dec 2020 - Sept 2022