Vivien Chen

Experience

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  Tomoya Japanese Restaurant

  Jun 2009 - Feb 2013

  Head Cashier

   Ensured quality customer services. Performed custodian duties, keeping workplace presentable and organized.  Ensure accurate cash transactions and responsible for daily settlement. Promoted to Head Cashier within three months of employment.  Participated in the preparation of market and competitor information and annual sales analysis. Evaluated and monitored day-to-day activities.

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  Everforex financial corp

  Jan 2013 - Jan 2016

  Customer Service Representative

   Provide service requests for walk-in customers. Proactively engaging with clients to understand and meet their immediate needs. Coordinated sales promotion activities. Coordinate with other departments & partner and refer prospective client to corresponding teams Collect client feedback & complaints and provide timely response to enhance client satisfaction. Review clients accounts and follow up with outbound calls to maintaining solid relationship with clients. Accurately completed and submits all required documents. Worked in accordance with all policies and procedures ad rules as prescribed by State, Federal, and the Company. Minder weergeven

• 

  Bank of China

  Apr 2016 - Jan 2018

  Teller
• 

  CIBC

  Jan 2018 - Jul 2021

  • Financial Services Representative

    Jan 2018 - Jul 2021

  • Customer Service Representative

    Jan 2018 - Jan 2018
• 

  RBC

  Jul 2021 - now

  • Financial Advisor

    Jan 2024 - now

  • Banking Advisor

    Jul 2021 - now