Neeka Mack

Experience

• 

  Sears

  Aug 2002 - Mar 2007

  Department Manager

  Department Manager • Managed two key departments of operation, including seven supervisors and fifty-two associates• Developed aggressive programs to build and align teams, reduce labor costs, and increase pick accuracies by:• Restructuring the layout of the department• Conducting intensive training sessions• Increasing productivity by 50% • Instituting team building activities and consistently acknowledging associates’ successes• Creating and enforcing internal audits and inventory maintenance, resulting in 99.9% pick accuracy• Coordinating task force groups with all departments to improve internal communications and develop successful working relationsCasepack Supervisor 2002 –2005• Initiated, designed and implemented successful rotation schedules• Increased productivity and employee morale • Reduced safety liabilities• Designing cross training system to better utilize skills• Ensuring installation of additional equipment• Consolidating operations Show less

• 

  PetSmart

  Mar 2007 - Feb 2017

  Operations Manager

  Distribution Center Senior Operations Manager • Managed inventory layout profile of a 877,000 sq ft building approximately 19,000 SKUs • Achieved 98% on time delivery, 50% increase load quality and a 10% increase in order accuracy by implementing a building redesign • Created and implemented process improvement training workshops for management building wide • Trained managers on correct navigations techniques in WMS• Partnered with Performance Analyst developing guides on ways to utilize Labor Management • Championed network-wide reconstruction of Associate Performance Evaluations• Partnered with Store Leaders assisting with customer relations and inventory management• Recognized for 2M hours worked without a loss time injury and had an OIR rate of 1.34 in 205Distribution Center Operational Manager • Started a fourth shift (weekend nights) reducing overtime by 50%• Increased UPH by 10% in partnership with Supervisors identifying and eliminating unproductive time.• Improved associate engagement 10% (2014-201)• Established mentor program for aspiring associates to becoming supervisors through Individual Development Plans • Created the Damage Task Force to identify areas of opportunity to reduce damage dollars; results 5% decrease in total damage dollar lossDistribution Center Supervisor Successfully implemented Manhattan and Labor Management software in 2008 • Created process methods for Orderfilling and delivering quality product to the stores• Managed day and weekend shifts as Shipping Supervisor (appointed to department improve outbound shipping productivity):• Created and executed action plan for daily activities • Activated decision making ability to solve Human Resource issues• Delegated responsibilities amongst employees Show less

• 

  Wayfair

  Apr 2017 - Dec 2023

  • Senior Manager Inventory Control

    Aug 2022 - Dec 2023

  • Head of Standards Excellence

    Jan 2022 - Aug 2022

  • Interim Site Director

    Jan 2021 - Jan 2022

  • Senior Operations Manager

    Apr 2017 - Jan 2021
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  ASOS.com

  Feb 2024 - now

  Logistics Manager