Ruben M. Kapambu

Experience

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  Lansdowne Internet Café

  Mar 2011 - Dec 2011

  Customer Service (FR/EN)

  •Responding to customer complaints•Assist and help customer when they are in need•Responsible for overall customer service•Making copies for clients•Attend to clients enquiries

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  FBT (Import & Export)

  Mar 2012 - Sept 2018

  Customer Service and retention

  •Organize shipments for the corporation in order to get goods from manufacturer.•Choose among the variety of shipping providers including airplanes, trucks and railroads, which one can be used by the company to move the goods.•Dealing telephonically with international customers’ complaints when delay occurs during collection process in goods shipping.•Organizing all the French administrative papers for some customers from French speaking countries. •Time to time assisting tellers to do administration duty for client who want to send money in DRC, Angola, Nigeria and many others African countries. Show less

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  Sichem Travel and Tours

  Mar 2019 - Feb 2020

  Travel Consultant

  •Arranging accommodations Using a booking System to secure holidays•Car rentals booking, preparing vouchers and invoice•Answer calls and respond to emails

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  Hamadi Clinical Laboratories

  Apr 2020 - Aug 2024

  • Planning and developing marketing strategies for the promotion of the company’s image• Maintaining effective relations and contact with existing clients, ensuring the loyalty of the brand.• Ensuring high level of customer interaction via phone calls and emails to handle customers complaints and need• Providing accurate information about the company products and services• Explaining the products and services with related prices• Marketing and selling Hamad lab service to prospective customers to increase the organizational market share.• Continuously selling new products and updating existing clients with new information and relevant assistance required.• Resolving client’s issues and providing feedback to all relevant departments accordingly, ensuring that service is better in future.• Compiling relevant marketing reports as required• Registering new clients and updating existing client information on the system Show less •Compile and mange short and long term strategic goals to ensure alignment with company objectives to obtain maximum effectiveness..Compile and the area budget in order to control expenses and ensure correct allocation of funds and to drive efficiency.•Manage the operations of the laboratories and depot to ensure company profitability objectives are meet•Resolving client’s issues and providing feedback to all relevant departments accordingly, ensuring that service is better in future.•Marketing and selling Hamadi lab service to prospective customers to increase the organizational market share•Maintaining effective relations and contact with existing clients, ensuring the loyalty of the brand Show less

  • Client Relationship Manager

    May 2022 - Aug 2024

  • Regional Manager

    Jun 2021 - May 2022

  • Transport Manager

    Apr 2020 - Jun 2021
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  TransUnion

  Jun 2024 - now

  Consumer operations support