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Andrew Ferrer

Andrew Ferrer

Chef

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  • Timeline

  • About me

    Chief Concierge

  • Education

    • St. Anthony School

      1986 - 1989
      Secondary Degree High School

    • Mapua Institute of Technology

      1989 - 1993
      Bachelor's degree Industrial Engineering

  • Experience

    • Chili's

      Jan 1999 - Mar 2003
      Chef

      Cooks food according to guest preference. Maintains high standard in food quality and hygiene. Timely coordination of all ordered food. Maintains accurate temperature for all cold and hot foods to prevent bacteria growth. First in First out.

    • Fairmont Hotels & Resorts

      May 2003 - Jan 2007
      Hotel Doorman

      Provides Warm Welcome and Fond Farewell to all guest. Opens door for hotel guest. Directing traffic on the driveway. Assist in luggage delivery and places to visit.

    • The Ritz-Carlton Hotel Company, L.L.C.

      May 2007 - Feb 2016

      Leading Guest Services Operation (bellman, doorman, valets); and Concierge Operations ( airport rep, concierge agents, transportation desk);Maintains consistency and in compliance on company's Brand Standard;Always on stagePassion to help othersanticipates and fulfills guest needsTrain and Lead team members to develop inner potentials Co-Founder of Qatar Concierge Society - Adherent Member of Les Clefs d'Or (2009) - Received Full Membership of Les Clefs d'Or under UAE (2011). Supports the Director of Rooms with Operation, Maintains and meet company's goal. Trains the Team to be engage, Empowers the team to do decisions and ownership in problem solving. Maintains department expenditures, makes PO and projects to meet demand in technology. Lead the guest services team to meet and exceed guest expectation. In charge of Bellman / Valet / Doorman. Reports to Concierge / Guest Services Manager. Provides Warm Welcome and Fond Farewell to all guest. Assisting of Luggage pull out and parking guest cars. Provides Warm Welcome and Fond Farewell for all guest. Delivers Luggage on a timely manner and assist in parking guest cars. Reports to Bell Captain. Engaging with guest and taking their preferences. Smile is always part of the uniform. Adheres to grooming standards.

      • Chief Concierge

        May 2007 - Feb 2016

      • Assistant Manager Concierge (Les Clefs d'Or - UICH)

        Jul 2009 - Mar 2012

      • Bell Captain

        Jan 2008 - Jun 2009

      • Bellman/Valet

        May 2007 - Dec 2007

    • Sand Dunes Holidays

      Mar 2016 - Dec 2018
      Director Of Sales Marketing

    • InterContinental® Doha Hotel & Residences

      Jan 2019 - now
      Chief Concierge

    • Les Clefs d'Or® International

      Aug 2019 - now
      President, Les Clefs d’Or Qatar

  • Licenses & Certifications