Jacquelynn Hagan

Experience

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  The Waterfront Beach Resort, a Hilton Hotel

  Sept 2012 - Oct 2013

  Hostess

  As a host I welcomed all guests, managed the flow of the restaurant, handled reservations and setthe restaurant for opening and closing.

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  Ulta Beauty and Freelance

  Oct 2013 - Apr 2022

  Esthetician

  • As an esthetician I have worked at Ulta, Massage Envy, European Wax Center and freelance.• Stayed up-to-date with the latest trends and technologies in skincare industry.• Performed advanced facial treatments, including microdermabrasion and chemical peels.

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  Fashion Island Hotel Newport Beach

  Apr 2015 - Apr 2016

  Lead Server/Bartender

  Provided five diamond service to guests by creating a relationship with them, taking excellent care oftheir food and beverage needs, recalling many of my guests preferences, and assuring all needs arecared for in a proficient and timely matter to assure we create a memorable experience for my guests.

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  Paséa Hotel & Spa

  Apr 2016 - Jan 2020

  Banquet Captain and Manager

  • Managed a team of 60+ employees to successfully execute events up to 1000+ guests.• Interacted and managed events with clients and vendors to insure that they have the best overall experience.• Handled the staff scheduling, ordering, staff assignments and interviews.• Worked with AVERO, ALOHA, Silverware and SALESFORCE. • Received employee of the year the first year the hotel opened.

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  Live Nation Entertainment

  Jan 2020 - May 2020

  Special Events Logistics Coordinator

  • Developed event themes and concepts, aligning with client objectives and budget constraints.• Executed detailed event plans, including timelines, venue selection, and logistical arrangements.• Oversaw event day operations, solving problems quickly to ensure smooth execution.• Monitored event budgets, implemented cost-saving measures, and reconciled expenses post-event.

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  Laguna Cliffs Marriott Resort & Spa

  Dec 2021 - Apr 2022

  Food and Beverage Manager

  • Managed day-to-day operations in 4 Food & Beverage departments.• Executed private events for clients in our cocktail lounge area.• Hired, trained, and developed staff and on boarding team members.• Investigated and resolved complaints regarding food quality, service, and accommodations.• Improved team knowledge and abilities by training each in proper procedures and standards.• Achieved food and beverage objectives consistently with expert management of daily operations.

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  Hand & Stone Massage and Facial Spa

  Apr 2022 - now

  • Managing and training current esthetician team at both spas with the same strategies I used successfully in California.• Conducting several monthly trainings on new services, retail brands and spa goals.• Tracking weekly estheticians sales to create constant motivation with this new team.• Coordinating with spa management to develop marketing strategies for skincare services.• Brought in new skincare lines, modalities and service standards into both spa locations.• Monitoring inventory levels and ordering necessary supplies to maintain adequate stock. Show less • Maintained a $180+ overall service ticket for the month and sold at $3,000 in retail individually.• Team coaching and development by conducting classes on retail strategies. In a year I quadrupled the monthly retail sales with my team.• Brand ambassador for Image Skincare for CLD PR-Influencer 2024 Festival for launch of new SPF Prevention Line. Also, featured on Image skincare Instagram educating about the new SPF prevention line.• Developed personalized treatment plans to address specific skin concerns such as acne, aging, and hyperpigmentation.• Performed advanced spa services with Nano pen/Nano infusion, Diamond Glow, Dermaplane, Microdermabrasion, Chemical peels and full body waxing.• Monthly I conducted one on ones or an all-team meetings to go over goals, coaching on selling retail or enhancing service tickets. Tracking teams numbers weekly to ensure constant team motivation.• Created marketing for monthly service and retail promotions. Show less

  • Lead Esthetician

    Jul 2024 - now

  • Lead Esthetician

    Apr 2022 - Jun 2024