Krizel Katipunan

Experience

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  Accenture

  Feb 2007 - May 2009

  Billing Analyst

  • Pioneered a Utilities Billing Team in 2007 and conducted process trainings for new hires• Carried out 100% quality audit of processors’ mails sent out to customers• Provided customer care solutions in a billing environment according to the service level agreements and the company’s quality and quantitative standards by ensuring that customer care needs are resolved in a timely fashion

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  JPMorgan Chase & Co.

  May 2009 - May 2012

  • Subject matter expert on all billing account maintenances including earnings credit rates, pricing, funds transfers, ACH/wire and lockbox payments posting and adjustments, and ensures proper escalations are in place• Accountable for the correctness of clients’ account analysis statements by reviewing requests thoroughly and validating maintenances and adjustments done in the billing system to ensure accuracy and logic• Reported to management inconsistencies found in the requests versus the changes done in the billing system to immediately resolve errors before bills are generated and avoid production of erroneous bills• Provided immediate instructions and corrective actions on resolving errors found in the production of analysis statements and in maintaining clients’ accounts Show less • Pioneered Treasury Securities and Services Billing Team in Manila and has undergone migration activities from Tampa, FL to Manila from May 2009 to July 2009• Maintained client account information, billing set ups and adjusts earnings credit rates and pricing of services according to requests received from the Market• Ensured that instructions from our partners in Sales, Service and Product Companies are executed correctly and communicates with them to better understand the end result and clarifies how the changes would reflect in the billing statements Show less

  • Quality Control Supervisor

    Feb 2012 - May 2012

  • Transaction Specialist

    May 2009 - Jan 2012
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  Regus

  Jun 2012 - Oct 2017

  • Went through Organizational Restructure in Finance in July 2016 and actively took part on process reviews, improvements, documentation and mapping for Cash, Debtor (AR) and Creditor (AP) teams• Managed a team of 19 Financial Accounting Associates and Analysts• Implemented new policies and controls in Bank Posting Team to ensure that 100% of the bank transactions are posted into the accounting system daily and accurately to correct customer and GL accounts.• Overall accountability and ownership of all transactional/operational activities of the Bank Posting Team.• Ensured all accounting entries are completed for month end close and any reconciling items are resolved and corrected timely Show less • Managed a team of 14 Accounts Receivable Associates/Sr Associates• Completed 1 PDCA project in March 2016 on improving process of credit card manual charging preparation.• Facilitated migration of AR SUN processes for Colombia• Provided support and resolution to escalated issues, Accounts Receivable inquiries and feedback from service centres in Latin America and LatAm Finance teams in the GSC.• Ensured all accounting entries and reconciliations are completed for month end close• Managed cash application and allocation activities for customer receipts, investigation and resolution of unidentified and unallocated cash and credits. Show less • Managed 2 teams, total of 20 Billing Coordinators/Sr Coordinators and 1 Supervisor • BusinessWorld LATAM migration, BusinessWorld card Fulfilment migration, BusinessWorld Canada migration• Completed 1 DMAIC project, 2 PDCA projects and mentored 6 PDCA projects• Provided support and resolution to escalated issues, billing inquiries and feedback from service centres and customers of BusinessWorld and Enterprise Solution memberships globally• Ensured country invoicing exceptions for BusinessWorld Ops Centres are being followed in compliance with procedures and workflows dictated by Audit and Finance• Managed BusinessWorld card fulfilment in partnership with the BusinessWorld Product Owner in UK Show less • Pioneered EMEA Billing Team in Manila and has undergone migration activities from Prague, CZ to Manila from June 2012 to July 2012• Provided support and resolution to escalated issues, billing inquiries and feedback from service centres in MEA and CEE• Ensured country invoicing exceptions are being followed in compliance with procedures and workflows dictated by Audit and Finance• Facilitated relationship conference calls with the field and maintains communication with other processing teams to ensure entire process runs smoothly Show less

  • Financial Accounting Team Manager (Bank Posting Team)

    Jul 2016 - Oct 2017

  • Accounts Receivable Manager (LatAm)

    Mar 2016 - Jun 2016

  • Billing Assistant Manager

    Jul 2014 - Feb 2016

  • Billing Supervisor (EMEA)

    Jun 2012 - Jun 2014
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  IWG plc

  Nov 2017 - now

  Account Service Helpdesk Manager

  • Pioneered Account Service Helpdesk in the GSC• Runs a team of 27 Financial Accounting Associates and Analysts• Manages all operational activity, ensuring that all queries and escalations are competently and accurately addressed within the same day. This includes all possible topics as part of Accounts Payable, Accounts Receivable, Billing and Collections processes• Constant review of the quality of the service and ensuring continuous optimization of the process. Identify process improvements, and deliver agreed process efficiency/effectiveness improvements within the GSC and contribute to improvement in other processes both within and beyond the GSC.• Provides analysis and feedback on the rootcause of queries and drives the actions and projects to prevent them Show less