Joyce Lewtschenko

Experience

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  DEPARTMENT OF ENERGY UTILITIES AND SUSTAINABILITY

  Apr 2005 - Oct 2006

  Receptionist

  As the Receptionist for the Department I utilised my comprehensive interpersonal and administrative skills to deliver exceptional customer service and support to the organisation and to its visitors. I was responsible for ensuring the Department’s security arrangements were maintained at all times by the vigilant provision of security access passes to staff, visitors and external service providers. I was also responsible for coordinating conference and meeting room bookings, the procurement of stationery, courier and freight services and processing of all incoming and outgoing mail with a great emphasis on confidentiality at all times.In this role I also provided assistance to the Business Operations Coordinator with fleet and facilities management, creating the Reception training manual and training new staff, and ad-hoc projects including the set up and registration of the Department’s library entries. Show less

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  NSW Department of Industry

  Oct 2006 - Jan 2017

  Working in the People Learning & Culture branch provided me with an opportunity to work in partnership with all of the departments business units and staff, In this role I was responsible for providing administration and project support for a vast range of learning and development initiatives across the business such as leadership and management development programs, online induction, study assistance program, graduate program, capability calendar performance and development scheme and systems training.Also responsible for the organisational development unit’s accounting functions, intranet publishing and management of the learning@industry LMS site which serviced the training needs of the departments 6000 staff across NSW. Show less Responsible for administering aspects of a number of Government programs including the Renewable Remote Power Generation Program; the Energy Information Line and other public information services, (including managing public interface on programs such as NSW Solar Bonus Scheme and rebate inquiries); the Energy Accounts Payment Assistance Scheme and the Energy Labeling and Minimum Energy Performance Standards program for NSW.In addition to program administration, my role also included documenting procedures and providing regular reports to Management, acting as the Department’s liaison with external stakeholders including the Federal Department of Resources, Energy & Tourism, the Energy & Water Ombudsman, NSW Office of Fair Trading, and NSW Energy Retail and Distribution businessesMy role also required me to train other staff members and staff of Energy Information Line and continuously improve processes. Show less

  • Learning & Development Coordinator / Admin and Project Officer

    Jun 2012 - Jan 2017

  • Energy Assistance Officer / Customer Programs Officer

    Oct 2006 - Jun 2012
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  Wesfarmers Industrial and Safety

  Apr 2017 - Jun 2018

  Training Coordinator

  - Coordinate training programs, including liaising with training instructors and participants, manage promotion and logistics, and prepare evaluations, attendance and assessment reports to ensure timely delivery of quality programs. - Administer the Learning Management System (LMS), adapting processes and techniques as required, to continuously improve efficiency and user experience.- Provide operational support and administrative services to facilitate effective unit operations, including preparing reports, records management, routine correspondence, and procurement. Show less

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  Metro Trains Sydney

  Jun 2018 - Jun 2020

  Training Coordinator

  When I started at MTS in the operational readiness phase, I was one of only 30 staff, now we have over 300 and I can proudly say that I have had a huge part in coordinating the training and assessment programs that skilled our workforce for first passenger service in May 2019. Over the last 12 months I have coordinated over 450 training days to over 200 Operations and Maintenance staff at MTS, some of my other responsibilities include: - Management of traineeship enrolments, funding and reporting - Manage the company LMS including all back-end processes to maximise the system functionality including setting up courses, managing enrolments and completions and running meaningful reports to assist with tracking and decision making - Manage mandatory compliance and safety training including the management of the Rail Industry Worker (RIW) card site administration for all MTS. - Organise and facilitate Induction sessions for new staff - Develop and embed processes to support training and assessment - Develop and manage the training calendar to work efficiently within the confines of the working roster - Produce regular complex reporting to Management, Government and partnering RTO’s - Design and development of training materials to support training - Create and maintain the training needs analysis and competency matrixes for all job roles Show less

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  NSW Department of Planning, Industry and Environment

  Sept 2020 - Sept 2021

  • Learning and Development Advisor

    Jul 2021 - Sept 2021

  • Learning and Development Coordinator

    Sept 2020 - Jul 2021
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  NSW Department of Customer Service

  Sept 2021 - now

  • Change Advisor

    Oct 2023 - now

  • People & Culture Business Partner

    Oct 2022 - Oct 2023

  • Assistant HR Business Partner

    Sept 2021 - Oct 2022