Povilas Jasinevicius

Povilas Jasinevicius

Customer Service Representative

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location of Povilas JasineviciusLithuania

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  • Timeline

  • About me

    Product Owner

  • Education

    • Didždvario gimnazija

      -
    • Lithuanian University of Educology

      2006 -
      Bachelor’s Degree Philosophy

      Passionate student with a lack of time. I`ve postponed my studies at the acomplishment level of a near finish.

  • Experience

    • Transcom Worldwide Vilnius

      May 2008 - May 2010
      Customer Service Representative

      • Responsible for taking orders, arranging delivery, dealing with complaints and payment issues. • Booking tickets for ferries in The Irish Sea; arranging journeys with combined methods of travel.• Participated in two projects dealing with UK and Ireland customers.

    • Western Union Business Solutions

      May 2011 - Jun 2016

      • Revision and enhancement of internal processes. • Coordination of projects related to process and knowledge improvement. • Responsible for investigation of outbound payments and issue resolution.• Analyzing payment volumes and statistics.• Analyzing investigation cases and problematic currencies. • Preparing statistics for clients. • Responsible for negotiation and communication between financial institutions in problematic cases. • Responsible for verification of incoming credits.• Investigating and solving issues related with incoming credits.• Assuring that compliance requirements are met. • Supporting reconciliations department. • Responsible for booking currency exchange transactions for mainly North America clients, providing all necessary information towards regulations, processing. • Supervision and assurance of flawless execution of transactions.• Negotiating prices and booking Limit Orders, Forward Contracts, Spot FX transactions.

      • Banking Payments Investigator

        Mar 2014 - Jun 2016
      • Banking Clerk

        Jan 2013 - Mar 2014
      • Online Service Specialist

        May 2011 - Jan 2013
    • Western Union Business Solutions

      Aug 2016 - Dec 2018
      Banking Network Coordinator

      • Responsible for successful connections with financial institutions and coordination of technical bank account deployment. • Technical analysis of potential payment routing channels. • Overseeing adherence to payment business regulatory requirements and changes. • Analyzing business needs and selecting optimal payment routing channels.• Bank file development (Custom/ISO 20022). • Being a reliable point of consultation and escalation within the business. • Maintaining relationships and being a point of contact for banking partners. Show less

    • SEB Global Services

      Jan 2018 - Apr 2019
      Technical Client Implementation Specialist (Mass payments)

      • Coordinating technical mass pay clients integration to banking payments platform (Host to Host, API, SWIFT)• Consulting on building proprietary payments files, as well as ISO 20022. • First line support for Developer Portal, API products.• Maintaining direct contact with clients, supporting and leading an end to end integration process, offering tailored solutions according to client’s needs.

    • Danske Bank Lithuania

      Apr 2019 - now

      - Moving services from legacy monolith systems to cloud based micro services - Forming and contributing to domain strategy milestones, producing product roadmaps- Maintaining IT portfolio consisting of high and medium criticality services- Representing domain which embraces banks general ledger in and transaction booking capabilities - Applying ITILA inspired practices to service management- Leading a team of 11 consisting of analysts and developers - Applying Agile practices in Spotify-like organization Show less

      • Product Owner

        Feb 2021 - now
      • Business Analyst

        Apr 2019 - Jan 2022
  • Licenses & Certifications

    • International Certificate for Operators of Leisure Craft - 2nd rank Helmsman

      Lithuanian Yachting Union
      Jan 2016