
Povilas Jasinevicius
Customer Service Representative

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About me
Product Owner
Education

Didždvario gimnazija
-
Lithuanian University of Educology
2006 -Bachelor’s Degree PhilosophyPassionate student with a lack of time. I`ve postponed my studies at the acomplishment level of a near finish.
Experience

Transcom Worldwide Vilnius
May 2008 - May 2010Customer Service Representative• Responsible for taking orders, arranging delivery, dealing with complaints and payment issues. • Booking tickets for ferries in The Irish Sea; arranging journeys with combined methods of travel.• Participated in two projects dealing with UK and Ireland customers.

Western Union Business Solutions
May 2011 - Jun 2016• Revision and enhancement of internal processes. • Coordination of projects related to process and knowledge improvement. • Responsible for investigation of outbound payments and issue resolution.• Analyzing payment volumes and statistics.• Analyzing investigation cases and problematic currencies. • Preparing statistics for clients. • Responsible for negotiation and communication between financial institutions in problematic cases. • Responsible for verification of incoming credits.• Investigating and solving issues related with incoming credits.• Assuring that compliance requirements are met. • Supporting reconciliations department. • Responsible for booking currency exchange transactions for mainly North America clients, providing all necessary information towards regulations, processing. • Supervision and assurance of flawless execution of transactions.• Negotiating prices and booking Limit Orders, Forward Contracts, Spot FX transactions.
Banking Payments Investigator
Mar 2014 - Jun 2016Banking Clerk
Jan 2013 - Mar 2014Online Service Specialist
May 2011 - Jan 2013

Western Union Business Solutions
Aug 2016 - Dec 2018Banking Network Coordinator• Responsible for successful connections with financial institutions and coordination of technical bank account deployment. • Technical analysis of potential payment routing channels. • Overseeing adherence to payment business regulatory requirements and changes. • Analyzing business needs and selecting optimal payment routing channels.• Bank file development (Custom/ISO 20022). • Being a reliable point of consultation and escalation within the business. • Maintaining relationships and being a point of contact for banking partners. Show less

SEB Global Services
Jan 2018 - Apr 2019Technical Client Implementation Specialist (Mass payments)• Coordinating technical mass pay clients integration to banking payments platform (Host to Host, API, SWIFT)• Consulting on building proprietary payments files, as well as ISO 20022. • First line support for Developer Portal, API products.• Maintaining direct contact with clients, supporting and leading an end to end integration process, offering tailored solutions according to client’s needs.

Danske Bank Lithuania
Apr 2019 - now- Moving services from legacy monolith systems to cloud based micro services - Forming and contributing to domain strategy milestones, producing product roadmaps- Maintaining IT portfolio consisting of high and medium criticality services- Representing domain which embraces banks general ledger in and transaction booking capabilities - Applying ITILA inspired practices to service management- Leading a team of 11 consisting of analysts and developers - Applying Agile practices in Spotify-like organization Show less
Product Owner
Feb 2021 - nowBusiness Analyst
Apr 2019 - Jan 2022
Licenses & Certifications

International Certificate for Operators of Leisure Craft - 2nd rank Helmsman
Lithuanian Yachting UnionJan 2016
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