Laura Tabares

Experience

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  Cromasoft Ltda

  Feb 2011 - Jan 2013

  Business Analyst

  • Define the management indicators for the process of issuing and processing labor certifications for pension bonuses, based on the needs and expectations of end-users and stakeholders.• Monitor and track the management indicators for the process of issuing and processing labor certifications, to identify improvement opportunities and propose innovative solutions.• Analyze and evaluate data and information related to the process of issuing and processing labor certifications, to identify trends and patterns and propose improvements in the efficiency and quality of the process.• Lead and supervise the team responsible for the management of labor certifications for pension bonus processing, ensuring the quality and efficiency of the activities and processes carried out.• Develop and implement policies and procedures for the efficient and effective management of the process of issuing and processing labor certifications, in line with applicable norms and regulations.• Participate in meetings and presentations to share the progress and results of the process of issuing and processing labor certifications with the organization's leaders and other relevant stakeholders.Achievements:• Reduced the average processing time for labor certifications from 8 weeks to 3 weeks through the implementation of personalized follow-up with national and territorial entities responsible for issuing certifications.• Reduced errors by 25% in labor certifications for pension bonus processing from different entities by implementing a training model with different entities. Show less

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  ITB

  Jul 2013 - Dec 2016

  Business and QA Analyst

  • Design the functionalities of the Payment System at Colpensiones, in collaboration with the software development team and the client.• Create user stories and define the functional requirements of the Pension Payment System, based on the needs and expectations of end-users and stakeholders.• Participate in meetings and presentations to share progress and results of the Pension Financing System with organizational leaders and other relevant stakeholders.• Plan and execute manual testing of the Pension Payment System to verify its proper functioning and detect potential errors or issues. Show less

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  University of Los Andes - Colombia

  Jan 2015 - Dec 2016

  Graduate Teaching Assistant

  • Develop the thematic content and pedagogical activities for the Systems Dynamics course.• Prepare and deliver theoretical and practical classes for the Systems Dynamics course, using technological tools and multimedia resources.• Evaluate the performance of students in the Systems Dynamics course, using different evaluation techniques and strategies.• Participate in academic meetings and collaborate with other teachers in the planning and design of interdisciplinary courses.• Restructure the course grading matrices to comply with ABET accreditation standards.• Coordinate with other teachers and administrative personnel to implement the necessary improvements in courses and evaluation and accreditation processes.Achievements:• Increased student participation in complementary classes by 15% through dynamics exercises in group format.• Improved the quality of evaluation results by 10% through individual feedback to each student to improve their academic performance. Show less

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  Cromasoft Ltda

  Jan 2017 - Mar 2022

  Product Manager

  Responsibilities:• Design the functionalities and evaluate the performance indicators of the Pension Financing System at Colpensiones, in collaboration with the software development team and the client.• Develop user stories and define the functional requirements of the Pension Financing System, based on the needs and expectations of end-users and stakeholders.• Lead and supervise the team responsible for the external operation of the Pension Financing System at Colpensiones, ensuring the quality and efficiency of activities and processes performed.• Participate in meetings and presentations to share the progress and results of the Pension Financing System with organization leaders and other relevant stakeholders.• Plan and execute manual testing of the Pension Financing System, to verify its proper operation and detect possible errors or problems.• Coordinate with the software development team to implement necessary improvements in the Pension Financing System, based on testing results and feedback received.Achievements:• Reduced the average processing time of files by 20% through the implementation of indicators and management strategies focused on the specialization of workgroups.• Reduced the average response time to production tickets by 8% through the implementation of service level agreements agreed with the client and translated into specific responsibilities for each member of the development team. Show less

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  ITB

  Apr 2022 - Jun 2023

  Product Manager

  Responsibilities:• Research and analyze the needs and expectations of end-users for the design of ERP system functionalities in SaaS format.• Design and structure ERP system functionalities in SaaS format, in collaboration with the software development team, to provide efficient and high-quality technological solutions.• Plan and execute manual testing of the technological solutions offered by the company to detect possible errors or issues and ensure the quality and efficiency of the solutions.• Follow up on the task and functionality backlog, in collaboration with the development team, to ensure the fulfillment of established objectives and deadlines.• Identify and propose opportunities for improvement in organizational processes and technological solutions offered by the company, based on performance indicators analysis and feedback received from end-users and stakeholders.• Develop presentations to share project progress and results with organizational leaders and other relevant stakeholders.Achievements:• Maintained a 90% satisfaction rate in the end-user feedback survey through the implementation of focus groups.• Reduced system response time by 20% and decreased the incidence rate by 5% in the testing phase through the implementation of detailed test plans focused on solving customer needs.• Successfully fulfilled 100% of established objectives and deadlines, improving the efficiency and quality of the software development process. Show less

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  Amadeus

  Jun 2023 - Dec 2024

  Mobility Product Manager

  • Defined and executed product strategy and roadmap for mobility solutions in alignment with organizational goals and cross-functional stakeholders, including Commercial, Operations, and R&D teams.• Developed and communicated compelling value propositions, ensuring alignment with commercial teams and supporting product evolution to meet market demands.• Led the end-to-end business requirements process, collaborating with stakeholders to formalize scoping, identify gaps, and propose solutions that balanced customer needs with Amadeus' business objectives.• Authored high-level business requirements and user stories within Agile/Scrum environments, translating business needs into actionable product concepts and enhancements.• Contributed to product launches by collaborating with Product Marketing, creating sales tools, and participating in key events to ensure successful rollouts.• Monitored product adoption and customer satisfaction, proactively addressing issues and identifying opportunities for continuous improvement. Show less