Cindy Lopez

Experience

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  Ocean Reef Club and Resort

  Jan 2007 - May 2008

  Associate

  Held positions in the following departments: Golf, Retail and Food & Beverage. * Provided excellent customer service while meeting the needs of several high-end clientele, both on and off the golf course * Adapt and socialize well with the different personalities, members, their guests and Conference groups. * Responsibilities including but not limited to: stocking, special orders, extensive use of Excel and V1 Golf Pro systems, for monthly inventory, enforcing club policies and procedures. * Served as liaison between the golf shop, retail and rum runners. * Operated computer software for documents and displays. Show less

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  The Owner Rental Group

  May 2008 - Oct 2008

  Administration Assistant

  Insurance claims and settlement checks to vendors and owners * Assisted with payroll and monthly billing, bank transactions etc. * Managed supplies and staff maintenance and housekeeping. * Created and distributed documents for homeowners and staff * Coordinated needs and demands of clients with the resources available * Followed up and resolved issues with disgruntled staff and clients.

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  Reef Tropical Pool, Lawn & Construction

  Oct 2008 - Mar 2014

  Office Manager/General Manager Assistant

  Responsible for daily scheduling and tracking of service work orders for both mechanics and Pool Technicians. Also, ensure compliance with mandatory safety procedures * Manage customer relations for my department: generating work orders, acquiring customer authorization, updates on work-order status and handling customer complaints and disputes. * Assist the Division General Manager: pricing strategies, inputting invoice pricing, filing, generate and distribute monthly billing statements, order parts and equipments for service jobs, calculate and bill out extra maintenance services, track inventory of parts and equipment in stock, * Prepare Diamond-Brite and other work service proposals * Serve as Back-Up for the Pool Billing Coordinator: generating contracts and contract renewals, posting service agreements. run automatic payments, receive payments and run collections for accounts receivable Show less

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  SK Financial CPA LLC

  Aug 2014 - Feb 2017

  Payroll Manager

  Payroll Manager, Marketing Associate & HR/Office Manager• Process all SK payroll clients: weekly, bi-weekly and monthly payroll for 72 clients (over 200 employees)• Resolve any notices regarding State Unemployment and IRS notices 941,940,944, follow up with account managers• Process payroll taxes, either in Intuit, State DOL/DOR or EFPTS sites and inform client • Send payroll reports (per client requests, all reports vary depending on situation, i.e. tax liability, PTO, total payment, etc.)• Set up garnishments/deductions for IRA, health care, company loans, child support and pay child support via States sites • Submit new hire forms for all states as needed• Process and distribute all SK clients 1099 and W2’s • Responsible for new client set up, new payroll setup in Intuit• In charge of setting up new corporations via state site, register for Tax FEIN, State/Federal payroll tax registration (along with sales tax if needed) in every State in the US• Filed Annual Reports for client corporation in all States• Accounts receivable for all clients, processing payments and refunds in Blue Pay, handle collections on delinquent accounts• Assisted bookkeeper manager with bookkeeper employees to ensure they knew how to use SK applications (Logmenin.com/Importing payroll exports/noting in podio.com account notes for classifications/server issues/QB issues/Excel Issues, etc)• Manage company time clock/timesheet/payroll hours, ensure everyone keeps it update to date and doesn’t go on Overtime but still maintain productivity• Account Payable for SK Financial• Created company service vouchers and other social media graphics in Photoshop CS6• Created company profile book in InDesign• Maintained company blog profile, Wordpress.org, set SEO keywords, posted all blog posts to other social media platforms• Verified Bloggers work: ensured correct terms and verbiage, checked backlinks were rated high in US sites, checked on comments on cross posting to ensure relevancy Show less

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  Reef Tropical Pool & Landscape

  Feb 2017 - Jan 2022

  VP of Operations Maintenance, Renovations Project Manager, Director of Customer Service

  • Spearheaded the operational, renovation, and customer service departments, implementing strategic initiatives that significantly enhanced efficiency, reduced costs, and spurred revenue growth.• Revolutionized operational processes by reducing the Cost of Goods Sold by 25% and increasing route technician profitability by 19%, through strategic efficiency improvements and rigorous quality control.• Directed high-value pool renovation projects totaling $333k, showcasing exceptional project management, coordination with subcontractors, and client communication.• Redefined the customer service framework with new SOPs for CRM, complaint handling, and customer credits, leading to significant improvements in customer relations and operational efficiency.• Played a pivotal role in business development Show less

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  Pool Centurion Group LLC (Reef Tropical)

  Jan 2022 - Dec 2022

  Director Operations Maintenance

  • Managed a team of 50+ technicians and 4 supervisors, leading to marked improvements in service efficiency and quality.• Crucial in the integration and training for the Service Titan program, optimizing operational workflows and customer service capabilities.

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  Pool Centurion Group LLC

  Jan 2023 - Mar 2024

  Customer Service Manager

  • Innovated and implemented comprehensive SOPs for internal and external communications, significantly elevating operational efficiency and customer satisfaction across 5 branches.• Initiated and directed educational programs for staff, enhancing proficiency in finance functions and pool troubleshooting, leading to improved service quality and customer engagement.• Spearheaded the design and execution of marketing promotions using Canva, increasing customer engagement and loyalty. Additionally, created and distributed a monthly internal newsletter, fostering a strong company culture and keeping the team informed and connected.• Oversaw the development and implementation of a certification program, enhancing staff expertise in finance and pool troubleshooting, positively impacting service quality and customer satisfaction. Show less

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  Reef Landscaping

  Apr 2024 - now

  Business Development Manager