Simphiwe Tsoliwe

Experience

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  Checkers

  Feb 2013 - May 2013

  Checkers

  Responsible for ensuring that products appear in the right store, or on a website, at the appropriate time and in the correct quantities. This involves working closely with the buying teams to accurately forecast trends, plan stock levels and monitor performance.While the buyer selects the lines, the merchandiser decides how much money should be spent, how many lines should be bought, and in what quantities. In smaller companies, the same person may be responsible for both buying and merchandising.Merchandisers play a key role within organisations, as profitability can be affected by how successfully they undertake their work. Merchandisers set prices to maximise profits and manage the performance of ranges, planning promotions and markdowns as necessary. They also oversee delivery and distribution of stock and deal with suppliers. Show less

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  MICROmega Holdings

  May 2013 - Dec 2015

  • To provide 1st line technical support; answering support queries via phone and email. • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. • Respond to enquiries from clients and help them resolve any hardware or software problems. • Maintain a log of any software or hardware problems detected. • Support users in the use of computer equipment by providing necessary training and advice. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. Show less

  • IT Support Technician

    May 2013 - Dec 2015

  • IT Support Technician

    May 2013 - Dec 2015
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  Sebata Municipal Solutions

  May 2013 - Apr 2014

  ICT Support

  ICT hardware, software or system installation, operation, maintenance, incident/change/problem management, administration, security, fault diagnosis and fixin problems:- Involve supporting or facilitating the use of ICT equipment and applications by others, for example data centres, software testing, organisations' IT departments, school or university technicians or out in the field diagnosing and solving faults.

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  Dial a Nerd

  Dec 2015 - Feb 2019

  Desktop Engineer

  ADSysproPrint ServersOutlookOffice 365WiFi Access Points

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  Turrito Networks (Pty) Ltd

  Apr 2019 - Mar 2020

  NOC Engeener

  Monitoring links.

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  Xtrah Communication and Promotion

  Mar 2021 - Dec 2022

  Graphic Designer