Imran Khan

Experience

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  XPS world wide express

  Jan 2019 - Dec 2020

  Senior Computer Operator

  Computer Operators support the users of their employer’s computer systems by working to improve and maintain important computer processes.Performing backup procedures to reduce the risk of data lossMaintaining computer equipment and inventory and organizing repairs as neededCollaborating with Programmers and Systems Analysts to coordinate testing environments and resolve system problemsMaintaining and managing processing logs and run procedures manuals

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  Allied Contractors Pakistan

  Jan 2021 - Mar 2022

  I.T Administrator

  Diagnose and Resolve Hardware and Software issues for end-users. Provided Remote Support to resolve Technical issue using tool like TeamViewer & Anydesk. Oversee and Manage Printer Servers, Proxy Servers, Antivirus, and other essential systems. Facilitated IP phone setup and resolved connectivity issues for sales and customer support teams.Provided both remote and on-site technical support to users, resolving issues efficiently through phone, email, and in-person support.Configure and maintain POP, IMAP, and SMTP accounts with Data File Show less

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  Eplanet Global Pakistan

  Jun 2022 - now

  Network Support Engineer

  Managed Ticketing Systems to prioritize and resolve user issues efficiently.Provided Remote Support to resolve Technical issue using tool like TeamViewer & Anydesk. Configure and maintain POP, IMAP, and SMTP accounts with Data FileManaged and created user accounts via Microsoft Active Directory. Managed user accounts and email domains on cPanel and Google Workspace* Diagnosed and resolved network issues related to Router and switch connectivity, including troubleshooting LAN, Wi-Fi, and VPN connections. * Coordinated with the internet service provider (ISP) to resolve network outages and maintain optimal internet performance. * Manage IT assets effectively and efficiently. * Oversee and Manage Servers, Storage Servers, Cloud Servers and Kerio firewall.* Manage Kerio Control Firewall and Configure DHCP Protocol and DNS server* Created and Monitoring Traffic Rules for user to allow and deny internet services and also * provided a Bandwidth usage to Multiple Team users. Show less