Niroj Pariyar

Experience

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  BMP Infology

  Feb 2016 - Mar 2019

  Network Engineer

  To find and fix network errors.To set up user accounts, permissions, and passwords to allow access to the network.To configure and install various network devices and services such as routers, switches, firewalls, VPN, and QoS.To perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.To report network operational status by gathering, and prioritizing information; and managing projects.

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  Vianet Communications

  Jul 2019 - May 2020

  L1 Support Executive - Phone

  Job Duties & Responsibilities:Closely work with Customer Care Agents to resolve customer issues on FTR (first-time resolution) basisTrain and provide on-the-job technical training to customer care agentsResponsible for first-level technical resolution to the customers within designated SLAEscalate complex technical issues to the Level 2 Technical Support Team and follow up with the Level 2 team until problem resolutionTrigger network/system incidents based on support tickets/callsTake ownership of support issues from initial call/email/ticket to final resolution and closure Show less

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  Netfiniti Pvt. Ltd.

  May 2020 - Mar 2022

  Sr. Network Security Engineer

  Receiving calls from enterprise clients for configuring, troubleshooting, and monitoring network firewall (Fortigate) issues. Designing proposed network topology on Microsoft Visio.Establishing the networking environment by system configuration, directing system installation, and defining, documenting, and enforcing system standards.Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, network restructuring, and collaborating with network architects on network optimization. Show less

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  Fortinet

  Jun 2022 - Oct 2023

  Technical Support Engineer

  Basic troubleshooting on the core Fortinet products - FortigateRecommend corrective actions based on analysisProvide Customer education where needed due to gaps in networking, product knowledge etc.Consultation of technical documentation, bulletins and release notes for known problemsReproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Show less