Ebele Nwufoh

Experience

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  Forestry Research Institute of Nigeria(FRIN)

  May 2015 - Oct 2015

  Laboratory Assistant
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  Ministry of Health Kano State, Nigeria.

  Nov 2017 - Oct 2018

  Assistant Lecturer (NYSC)
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  VD&S Farms Limited

  Apr 2019 - Jan 2022

  Sales Executive
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  Dynamic Height Development Limited

  Mar 2022 - now

  Customer Service/Administrative Officer

  Front office management, first point of contact with clients.Respond to complaints in a professional courteous manner. Manage multiple phone lines and respond to emails. Provide necessary company information to clients based on inquiries. Take inventories and further convey the activities in writing as reports. Create content, flyers and videos using Canva for the company's social media handles. Upselling and cross-selling of the company's products to new and existing clients. Identify and escalate issues to the manager for quick resolution. Creating meeting agendas and taking minutes during the company's meetings.KEY ACHIEVEMENTSManaging the day-to-day activities via adequate records and excellent basic interactions. Great level of communication with customers. Consistency of excellent front desk executive service system. Excellent data entry skills as well as high maintenance of the reception area in line with the company standard. High level of complaint resolution. Increasing the unit's administrative performance. Show less

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  GAOTek Inc.

  Oct 2023 - Jun 2024

  Business Development Executive

  Lead GenerationEmail Marketing Report on daily work activitiesSourcing for productsUse of Digital Tools like Appolo, GetProspect, Google, Excel, Teams