Deep Enrich
Susan Garcia
IT Asistant
691 followers
Chile
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About me
IT User Support Manager
Education
Jose Isidro Silva
1995 - 2000Bachiller Ciencias
Universidad Rafael Belloso Chacín
2002 - 2007Bachelor of Science (B.S.) Computer Engineering
Experience
COHEMCA
Mar 2007 - Jul 2007IT AsistantTechnical Support
CINETIX GRUPO CONSULTORES
Aug 2007 - Jun 2010IT EngineerTechnical support, installation and configuracion of software and hardware Cisco, Websense, F-Secure, Checkpoint, Packeteer, HP, IBM, Microsoft.
Servicios Tecnologicos de Venezuela, C.A.
Jun 2010 - Dec 2013IT EngineerTechnical support, configuration of software and hardware, Cisco, IBM, Lenovo, Infrastructure.
Ingeniería Informática Solución IT
May 2014 - May 2015Ingeniero Supervisor Técnico y Soporte
JCDecaux
May 2015 - Mar 2018Jefa de IT
Aramark Chile
Apr 2018 - nowIn charge of IT Service Desk, SLA Compliance, IT asset management, IT mobile services, IT Supplier management, Microsoft 365 Services, Intune. In charge of Help Desk, IT Inventory, IT services, Mobile Inventory. O365 Services. Intune
IT User Support Manager
Sept 2023 - nowEncargada de Gestión de Usuarios TI
Apr 2018 - Sept 2023
Licenses & Certifications
- View certificate
Curso basico Microsoft Intune (Microsoft Endpoint Manager)
UdemyFeb 2022
- View certificate
IT Security Foundations: Core Concepts
LinkedInJan 2022 
ITIL® Foundation v4
AXELOS Global Best PracticeAug 2023- View certificate
Microsoft Copilot for Excel
LinkedInOct 2025 - View certificate
%20Chile.webp)
Curso Liderar el Servicio
SENCE (Servicio Nacional de Capacitación y Empleo) ChileApr 2022 - View certificate
Learning Microsoft 365 Copilot for Work (2024)
LinkedInOct 2025 - View certificate
Curso Comunicación Efectiva
SENCE (Servicio Nacional de Capacitación y Empleo) ChileApr 2022
Languages
- enEnglish
- spSpanish
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