Sadeesha Jay

Experience

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  HSBC

  Jan 2021 - Jun 2021

  Data Processing Executive

  Conducted tax validations and KYC processes for clients in the Bermuda and Canada markets, ensuring strict compliance with CRS (Common Reporting Standard) and FATCA (Foreign Account Tax Compliance Act) regulations.Verified customer tax residency and accurately determined jurisdictions for streamlined tax reporting and adherence to global regulatory standards.Prepared and validated detailed CRS and FATCA reports by aligning processes with Lines of Business (LOBs) data and internal compliance requirements, ensuring accuracy and completeness.Utilized internal systems such as HUB, iReg, and CRS Portal to perform efficient tax validations and update customer records while supporting the Customer Due Diligence (CDD) process.Managed updates and maintenance of CDD profiles to mitigate compliance risks and support accurate reporting across markets.Collaborated effectively with cross-border teams to address tax-related inquiries and regulatory discrepancies, ensuring smooth communication and prompt issue resolution.Identified and addressed operational bottlenecks within the tax validation process, implementing improvements that enhanced workflow efficiency and reduced errors.Maintained up-to-date knowledge of systems, policies, and regulatory requirements, ensuring ongoing adherence to internal policies and external standards.Successfully delivered high-priority compliance tasks within tight deadlines, contributing to the timely and accurate annual reporting for regulatory authorities. Show less

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  HSBC

  Aug 2021 - now

  Customer Service and Account Opening:Manage account openings & Closures for First Direct (UK), handling various products & account types, including sole and joint accounts, Regular Savers, Mortgages, isa's, etc. Deliver efficient customer service by proactively contacting customers and providing timely updates throughout the account opening, closure and maintenance process.Queue Management and SLA Compliance:Maintain Service Level Agreements (SLA) by consistently achieving daily and monthly targets.Manage and monitor critical queues such as FDRE1A, FDOSTY, FDER1A, FDCM1A, FDOA1A, FDAOPE, IFDSDA, VBACOP, and FDAS1A. Experienced in handling Diva queues, tailored to specific customer types and account needs.Process and System Expertise:Proficient in using company tools such as Browser Main Menu (BMM), EDGE, UK HUB, Experian, JUMIO, Hooyu, Oracle - EMS, and HM Land Registry (DLR) alongside the Microsoft Office Suite.Extensive experience with Customer Due Diligence (CDD) for account openings, including creating, validating, amending, and submitting CDD profiles. Efficiently resolve technical issues using platforms like ServiceNow, Jira, and Oracle Fusion.Resolved conflicts and retained customers by offering tailored solutions aligned with their needs. Show less

  • Subject Matter Expert

    Jan 2024 - now

  • Customer Service Executive

    Aug 2021 - Jan 2024
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  AIESEC in Sri Lanka

  Mar 2023 - Aug 2023

  Team Member - Outgoing Global Volunteer

  Member of the OGX - Outgoing Exchange at Aiesec in NSBM

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  Frontend Mentor

  Sept 2023 - Jun 2024

  Frontend Developer

  Designed and developed responsive web applications by implementing solutions from Frontend Mentor challenges, improving UI/UX skills and ensuring pixel-perfect designs.Built projects using HTML, CSS, JavaScript, and frameworks like React, adhering to modern development standards and best practices.Developed accessible and user-friendly interfaces for various real-world design challenges, enhancing usability and interactivity across devices.Leveraged tools like Git, GitHub, and VS Code for version control and project management, ensuring clean and maintainable code.Demonstrated strong problem-solving skills by converting design specifications into functional code and resolving technical challenges independently.Documented projects and code solutions to showcase progress and maintain an organized portfolio for professional growth.Continuously enhanced skills in frontend development through practical implementation of web development techniques and design principles. Show less

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  CodSoft

  Dec 2023 - Jan 2024

  Web Development Intern