Kimberly G.

Experience

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  Pop! Goes The World!

  Mar 2017 - Jul 2019

  Operations Manager

  - Planned and executed Western Canada concert production logistics, including venue bookings, staging, accommodations, flights, ground transport, and artist hospitality- Coordinated production schedules with venue management and artist teams, balancing creative goals with budgetary considerations- Maintained accurate records of production details, timelines, and event-related expenses- Acted as the key liaison with artist management, handling sensitive information and ensuring smooth communication- Supported day-to-day office operations including phone management, document processing, and software use Show less

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  National Institute for International Education (NIIED)

  Aug 2019 - Jul 2021

  TaLK Scholar - English Teaching Assistant

  - Co-taught English classes alongside Korean teachers in rural public schools, supporting language acquisition and student engagement under the Teach and Learn in Korea (TaLK) Program- Led English conversation classes and immersive learning activities for students and faculty- Designed and facilitated extracurricular programs, including seasonal English camps and cultural workshops- Created and adapted lesson plans and teaching materials to suit diverse student needs- Contributed to English education initiatives under the Ministry of Education, supporting curriculum development and school-wide language programs Show less

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  TD

  May 2022 - Apr 2024

  - Served as a team lead, mentoring and supporting Customer Experience Associates under the guidance of the Manager of Customer Experience- Oversaw daily branch operations and ensured efficient, high-quality customer service- Took ownership of servicing small business and commercial clients, ensuring tailored support and timely resolution of complex banking needs- Guided complex transactions and frontline problem-solving- Delivered personalized banking solutions while ensuring compliance with TD policies and procedures- Recommended process improvements to enhance team performance and client experience- Promoted a positive, inclusive team culture through coaching and peer support Show less

  • Lead Customer Experience Associate

    Feb 2023 - Apr 2024

  • Customer Experience Associate

    May 2022 - Feb 2023
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  UBC Sauder School of Business

  Apr 2024 - now

  Resources & Operations: Sauder Events Team- Consult with clients to assess needs and recommend event solutions.- Coordinate logistics for venues, AV, catering, and vendors.- Plan and execute conferences, recruitment events, orientations, and receptions.- Manage budgets, negotiate supplier rates, and support event marketing.- Oversee on-site event delivery and resolve day-of issues.- Assist with hiring and onboarding WorkLearn student event staff.🎓 Student-Focused Events- Program Orientations (e.g., DAP, PMBA)- Workshops & Info Sessions (e.g., Financial Literacy, Backpack to Briefcase, Co-op to Credit, BCom & B+MM Sessions)- Networking & Mixers (e.g., PMBA Residency Networking, MBA & MM Student-Alumni Mixers)💼 Corporate Engagement & Recruitment Events- Organised a high volume of Company Recruiting Sessions (CRS), including major firms like RBC, KPMG, McKinsey, TD, and National Bank Financial- Managed hybrid and virtual formats via Zoom, MS Teams, and WebEx- Oversaw logistics: AV, catering, RSVP check-ins, employer communications, and day-of support🏢 Internal Staff & Faculty Events- FTMBA Global Immersion Experience Debrief & Reception- Speed Mentoring (International Women’s Day)- Booth Setups (UBC Extended Learning, various student-led groups, and employers)- In partnership with HR, handled setup and AV coordination, and supported internal employee initiatives including Wellness & Engagement events (e.g., Puppy Yoga, Welcome Back Hot Chocolate Social) Show less

  • Event Coordinator

    Aug 2024 - now

  • Administrative Assistant

    Apr 2024 - Aug 2024