Kapil Joshi

Experience

• 

  Vodafone Essar Cellular Ltd.

  Aug 2004 - Jul 2008

  Sr.exec - Processes
• 

  Vodafone

  Aug 2009 - Mar 2017

  • To ensure all functional requirements are met by the new system though thorough testing • Facilitate and handhold the circle to align and understand the new system as well as evaluate Change requests. • Work with Corporate stakeholders for creation of finalized business flows and system requirements. • Evaluate circle specific processes for alignment with national processes & Engage with Corp spocs for Change Requests Via the demand process • Identify & Build test scope, Scenarios repository & Test plan bases circle test scope & rollout plan • Execute both functional & pre rollout testing • Liaison with IT for defect management and successful closure of UAT as per defined timelines • Data Gathering, Clean Up of identified data points • Support and facilitate the Pre Cutover and Migration activities such as Data Validation and Dress Rehearsals • Post rollout defect closure Show less In-charge of Product & Process team of 17, Performing all Postpaid, Prepaid and Data products UAT's for M&G circle. & Carrying out UATs for applications such as CRM integrated products, billing system (BSCS/Amdocs) & surround applications, Implementing National / local projects.(i.e Billing system Migration or Self Help app integration etc)Maintenance of back-end and customer interfacing applications (NCRM, OSSAPSS cPos etc), • Promotion of customer Self Help applications ensure reduction of calls at call center , Responsible for generating revenue via Self-help channels i.e USSD, My Vodafone Application, WebSite, & IVRPromotion & increase usage of frontline empowerment tools – CRM on sms, CRM on WAP, Web CRM.Managing Number Management system & SIM stock management for Entire Circle.Responsible for MNP & NMNP operations including on-boarding. On job Training for call centre and stores on various available applications and self-help tools Show less

  • Senior Manager : Business Transformation

    Aug 2015 - Mar 2017

  • Deputy Manager - Products & Projects

    Jul 2012 - Jul 2015

  • Assistant Manager - Projects

    Aug 2009 - Jun 2012
• 

  Tech Mahindra

  Feb 2019 - now

   Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent  Conducting Delivery Assurance activities for Development, Support & SI,  Conducting reviews of the engagements across Process documents, Technical documents, Contractual documents etc.  Ensuring project compliance towards contractual objectives, conducting gap analysis and calling out on gaps along with the my recommendations  Looking into the Governance aspects of the engagements and coming up with areas for improvements and NCs to be addressed by the delivery teams interacting with – Cluster head, IBG Heads, IBU heads, Delivery heads, Delivery managers, Project / Program Managers etc  Suggesting and Doing the various type of analysis on available data and based on analysis triggering automation activities, helps in effort reduction  Responsible for the recruiting, management and career development of consulting staff.  Ensure SIT is completed within timelines as an additional responsibility.  Also was responsible for code delivery for Seibel, TIBCO and SV Show less • Finalizing the SoW based on the RFP from data migration and BI perspective• Understanding of requirements for Data Migration and BI and sharing project plan for delivery• Working closely with all component leads, architects to prepare Data Migration phase wise Strategy • Conducting workshops with client for requirement gathering and walkthrough of DM strategy• Understanding of current business process during session with client in order to ensure smooth data migration and ensuring no impact on set BAU process• Identifying the gaps in current Business process and suggesting effective and faster process implementation with additional tools getting implemented with new systems• Resource management for entire project as an additional responsibility• Regular interaction with Vendor for BI scope, requirements, planning and delivery • Ensuring delivery of Data Migration and BI as per the Project plan Show less

  • Solution Designer

    Dec 2020 - now

  • Service Delivery Lead

    Apr 2017 - now

  • Service Delivery Lead

    Feb 2019 - Nov 2021