Jeff Tangu

Experience

• 

  Omega Computers

  Mar 2009 - Apr 2013

  Technical Support Professional

  Provided functional and technical support, troubleshooting and diagnosinghardware and software problems including desktop, laptop, WAN, LAN and remotesystems.• Resolve on average 120 computer related issues a week by using excellenttroubleshooting skills.• Assembled and installed new computers for sale. Upgraded and boostedcustomer’s pc for optimal performance and trained them on new application andsafe use. Installed pc games and gaming accessories.• Contributed to call center team productivity and ensured customer satisfaction byproviding technical support, remotely or onsite. Provided training on varioussoftware and new devices, and recommending software and hardware upgrades.• Designed and implemented several technical projects and business which includedinternet café, gaming zone and CCTV monitoring system while regularlyevaluating and improving performance and business functionalities. عرض أقل

• 

  NDEMS Communication

  Aug 2013 - Mar 2015

  Network Administrator

  Hired as a Network Administrator to design and implement highly efficient and99% uptime network environment consisting of Windows server 2012, high-endprinters, Windows and Mac OS X workstations for 15+ end-users• Implemented a fully functioning network using Linksys routers and Cisco level 2switches with which I was able to segregate the Local Area Network into 3 VirtualLANs and permitting me to improve better performance.• Implemented, managed, and maintained a Windows sever 2012 Active Directory,group policies, Windows server update services, print server, file and storageservices, which dramatically improved security and reduce user management cost.• Recommended and installed new workstations, while upgrading the existing onesto a better performance thus increasing employee’s capabilities on their dailychores. Updated the antivirus database, the various drivers and application andtrained the end-user on best and safe use practice. عرض أقل

• 

  Al Manahil Private School

  May 2015 - Jun 2018

  IT Support Technician

  Responsible of the school’s IT infrastructure; Installation and maintenance of ITrelated equipment including (but not limited to) printers, scanners, projectors andworkstations.• Monitoring security cameras, on multiple screens and monitors for 12 hours shiftup to 7 days a week and reported illicit activities revealed by cameras/CCTV.Ensuring all security cameras and equipment are operating effectively andefficiently.• Preventing losses and damage by reporting irregularities, informing violators ofpolicies and procedures; restraining trespassers.• Providing reports on any incidents and assisted the safety officer in the safetymanagement of the site.• Provided technical support to all hardware related problems, network connectionand printer issues on various systems including servers, desktops/laptops, andprojectors.• Used Microsoft Office 2008, mainly Access, Excel, and Word for various dataentry operations including, keeping reports organized, daily operations, and tocreate and update processing instructions. عرض أقل

• 

  Tech Solution

  Jul 2018 - Aug 2019

  IT Support Specialist
• 

  Mideast Data Systems

  Aug 2019 - now

  Information Technology Support Engineer